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Social Media Policy
1. Purpose of Setting a Social Media Policy
Fuji Xerox and its affiliated companies (hereafter Fuji Xerox) provide a social media policy to ensure quality communication with customers using social media and to improve our business activities.
2. Approach to Information Transmission
Fuji Xerox will engage in communication with customers with an approach to transparent and consistent information transmission.
3. Attitude for Participation in Social Media
Fuji Xerox:
- understands that social media is a place where customers take the lead in communication.
- aims to properly understand the features of social media and utilize it effectively.
- aims to improve our business activities by developing an attitude to listen to the "voices" of customers in social media.
- will be responsible for the content we publish and will take care not to provide misleading information.
4. Respect for Employees' Communication in Social Media
Fuji Xerox:
- understands that participation in social media improves our business activities.
- will communicate in social media observing the company's general guidelines.
5. Personal Information Practices
When requesting personal information from customers, Fuji Xerox will provide an explanation for the request. The personal information collected is strictly controlled according to Fuji Xerox's privacy policy.
6. Publications
6.1 Publication Content and Correspondence
Product information and messages to our customers are published through Fuji Xerox's official accounts. Fuji Xerox ensures we will go through all inquiries and opinions obtained through social media, however, please understand that we may not be able to respond quickly or reply to all opinions.
6.2 Precaution
Please be careful with account names that resemble Fuji Xerox's official accounts. Current official account in Japan is listed below:
Fuji Xerox official YouTube channel:
Fuji Xerox official YouTube global channel :
DocuWorks official Twitter handle:
SkyDesk official Twitter handle:
Fuji Xerox official Facebook page:
SkyDesk official Facebook page:
Fuji Xerox Aichi official Facebook page:
7. Disclaimer
The opinions and behavior of Fuji Xerox's employees in social media may differ with Fuji Xerox's official view. Also, when necessary and using appropriate means, Fuji Xerox saves a log of social media activities, including posts and comments exchanged with customers. The log is only used to improve our services and is not disclosed to any third party.
For inquiries regarding our social media official account, please click the following button:
