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Mechanisms for Communicating with Customers

Fuji Xerox and its affiliates endeavor to communicate with customers, mainly through the following five mechanisms.

  1. Integrated Customer Support Center (main contact point for inquiries)
    We collect customers' "voices" via our service desk and other call centers.
  2. VOC (Voice of Customer)
    This mechanism is used to accumulate, analyze, and use customers' opinions and requests collected by employees who has direct contact with customers.
  3. Official website
    Here we collect opinions and requests relating to Fuji Xerox and our affiliates through the "contact function" provided alongside the information offered on our website.
  4. Various types of market surveys
    We conduct surveys of market trends, among others. to check and confirm customers' requirements from a macro perspective.
  5. CS Programs
    CS Programs are used to confirm customers' evaluation of Fuji Xerox and its affiliates.

We believe the key to improving CS lies in using these mechanisms to listen sincerely to our customers' "voices" and continuously make improvements.

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Mechanisms for Communicating with Customers