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Engagement with Customers

Engagement with Customers

Targeted Social Issues

The Value Fuji Xerox Provides to Address These Issues

High-Priority Management Themes at Fuji Xerox

Our Approach

In order to continuously provide customers with safe and high-quality products, we are committed to driving innovations for product safety in a continuous and bold manner as our basic policy. We will listen to and seek to deeply understand our customers’ opinions to constantly deliver value which can meet their needs and expectations, thereby increasing their satisfaction, earning more trust from them, and contributing to the sustainable development of our customers as well as society at large.


Fuji Xerox engages in various activities to become the “True Number One in CS.” Moreover, throughout 2017 we will develop global activities to achieve the number one in royalty in line with our CS guidelines, in which we are upholding “Always the Number One Choice” as a new goal. We are committed to understanding both the present and future issues faced by our customers and to sharing in their resolution. In this way, we plan to remain our customers’ partner of choice through our CS activities, creating and utilizing knowledge hand in hand with our customers and, in turn, helping to solve social issues.

Tomoyuki Matsuura
Corporate Vice President and Executive General Manager of Customer Satisfaction Quality Assurance Group, Fuji Xerox

Creating Value Based on Customer Satisfaction

CSR Indicators regarding Engagement with Customers