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High-Priority Management Themes at Fuji Xerox

Corporate Governance

Fuji Xerox believes contributing widely to our stakeholders, including society, customers, shareholders and employees, to be the company's raison d'etre. In fiscal 1998, we enacted a Mission Statement and Shared Values to define the course of overall corporate management and as guidelines for decision-making. Corporate governance comprises the framework for realizing these philosophies.

Corporate Governance System of Fuji Xerox

Fuji Xerox, undertook a reform of the Board of Directors in fiscal 1999, limiting the Board's functions to the determination of basic management policies and oversight of the execution of operations and introducing a system of corporate officers who would be directly responsible for the execution of operations. We also established the Executive Nomination and Compensation Committee under the Board of Directors in order to strengthen the oversight of the execution of operations. In addition, we set up the Corporate Executive Committee, which consists of the corporate officers, to allow speedy decision-making in the execution of daily operations.

Furthermore, to secure a favorable environment for increasing the effectiveness of audits and build a collaborative relationship between operations and auditing, the Corporate Auditors and the President sign the Agreement on Auditing by the Corporate Auditors.

The Internal Audit and Analysis, a department reporting directly to the President, is charged with the task of carrying out internal audit and analysis as an independent body existing outside the company's operations. The department examines and assesses the management and execution of the company's general operations from the viewpoints of legal compliance, effectiveness and efficiency of operations, and reliability of financial reports, and submits its opinions. Through these activities, it reinforces the company's internal control system and assists in the efficient achievement of our corporate goals.

In addition to the audits by the Corporate Auditors and the system of internal audit and analysis, the company is also subject to accounting audits. While these different types of audits have distinct objectives and functions in strengthening corporate governance, they also complement each other. For this reason, the auditors cooperate with each other by coordinating audit plans and sharing audit results and other information in an effort to improve the overall effectiveness and efficiency of the audits.

Note:Fuji Xerox’s Internal Audit and Analysis Department was integrated with that of FUJIFILM Holdings in September 2017.

System of Corporate Governance

Development and Maintenance of Internal Control Systems

The Companies Act, which came into effect in 2006, requires companies in Japan to have a system in place to ensure proper execution of company operations. At Fuji Xerox and our affiliated companies, we have been building, from before the promulgation of the Act, a mechanism whereby relevant departments the Internal Audit and Analysis promotes the implementation of the internal control system and the Corporate Auditors examine the effective of the system. Fuji Xerox formulated the basic policies on the establishment of an internal control system in line with the Companies Act, and the progress with the implementation of the policies has been annually reported to the Board of Directors since fiscal 2012. As for the requirement of the Financial Instruments and Exchange Act for internal control in financial reporting, the departments responsible for operations implement and maintain a system for internal control, and the Internal Audit and Analysis assesses the systems.

Implementing an internal control system is necessary not only to meet regulatory requirements, but for the overall risk management of the entire business. We believe it will contribute to increasing our corporate value. In response to the recent incident of partially inappropriate accounting that happened at our overseas sales affiliates Fuji Xerox New Zealand and Fuji Xerox Australia, we will implement a range of measures to conduct our business activities in a more transparent manner by adhering to the basics, thereby improving our internal control system.

Management Organization

Based on the corporate direction and plans, we have instituted a corporate management system at our headquarters in reference to our customers’ opinions and have established committees to make prompt decisions for the management of Fuji Xerox’s business activities on a consolidated basis.

Executive Committee

The Corporate Executive Committee is the top decision-making body in Fuji Xerox's management system. It makes decisions on important matters related to the management of Fuji Xerox and its affiliates. We have also established committees that assist the Corporate Executive Committee.

In addition, Fuji Xerox has function-based committees that make decisions regarding the management of specific functions or fields. These committees each deal with the issues related to a particular field. By having the committees effectively cooperate, moreover, we are endeavoring to separate and coordinate functions to enable decisions to be made more quickly and precisely.

CSR Governance

In April 2010, Fuji Xerox instituted the CSR Committee as part of our ongoing effort to fully integrate CSR into business operations.

The CSR Committee is one of several “function-based committees” established under the Board of Directors and the Corporate Executive Committee. In addition Fuji Xerox has developed a management process under which the CSR Committee plays a leading role in translating the policies and plans adopted by top executives into concrete action by each business unit and also receives and responds to the feedback from the front line as part of the PDCA continuous improvement process.

In fiscal 2016 the CSR Committee met 17 times to identify and discuss the challenges to be met by Fuji Xerox for each type of stakeholder. At the meetings held in the first half of the year, the Committee made commitments on the targets (CSR indicators) to be met, and in the second half examined the activity results and made a report about the plan for the next year.

An important topic under the CSR Committee’s jurisdiction is risk management. Fuji Xerox is serious about managing risk, not only through emergency preparedness but also through risk management operations aimed at managing ordinary risk, especially latent risks, in terms of likelihood of occurrence and anticipated severity of impact on business in case of occurrence.

Fuji Xerox executives regularly hold CSR Committee meetings to identify, discuss, and make decisions on high-priority risk management items.

Fair business practices

Ethics and Compliance

In addition to compliance with laws and regulations, which goes without saying, taking the right actions based on common sense and ethics and taking independent and honest actions based on sound morals are basic values shared by all employees of Fuji Xerox and its affiliates. We believe that attaching importance to ethics and compliance in every aspect of our business activities and striving to create new values will enable us to grow and eventually lead to winning society's trust.

Everlasting spirit of foundation

"Xerox is made up of a group of enthusiastic, revolutionary people. They believe not only in profit or success in business, but also in the responsibility to provide services that have value for the customers. They want to serve society, and that service will become a source of self-respect." These were the word of Joseph C. Wilson, Chief Executive Officer, when the company started business as Xerox.

In the current trend where corporate social responsibilities are more spreading over enterprise, we are required to conduct moderate business activities from perspective of society and stakeholders.

Upon establishment, Fuji Xerox management was full of spirit to build up a company here in Japan like Xerox with passion, stimulated by innovation of Xerox which played a social role with the supreme idea. Since then, Fuji Xerox has created its corporate culture to discuss and pursue candidly what the right action is and what responsibilities of a corporation to society are.

Taking an opportunity as we come to work together with people in the United States, Southeast Asia and Oceania through expansion of our business areas, we established our "Mission Statement" and "Shared Values" in 1998. "Shared Values" naturally include "High Ethical Standards" as its composition.

"High Ethical Standards" are the most fundamental values for Fuji Xerox and its affiliates.

Our concept of ethics and compliance

Complying with the laws and carrying out our business activities in a fair and honest manner is one of the basic values that we hold dear at Fuji Xerox. In fiscal 2003, Fuji Xerox and its affiliates started to rebuild the ethics and compliance structure. In fiscal 2004, we stipulated action guidelines for ethics and compliance for Fuji Xerox and its domestic affiliates. Furthermore, in fiscal 2016, we established Ethics and Compliance Basic Policies expanding a scope of application to overseas affiliates, while enhancing the structure and system for ethics and compliance.

Ethics and Compliance Basic Policies
  1. Do not get involved in any action that is questionable from the ethics and compliance perspectives
  2. Admit candidly any violations, deviation from norms or errors and promptly take corrective and preventive actions
  3. Clearly define the roles, responsibilities, authorities, and the information route within the organization
  4. Impart adequate and continuous training to all the officers and employees and carry out fair evaluation on a regular basis
  5. Carry out appropriate self-audits of all the organizations every year based on the company's management policy and guidelines
  6. Allocate adequate staff and budget to ensure that ethics and compliance-related activities are being carried out as a priority management issue
Ethics and Compliance Promotion Structure

In fiscal 2016, Fuji Xerox integrated the Ethics and Compliance Committee into the CSR Committee, under which the Ethics and Compliance Committee had been established, with a view to enhancing the CSR-related functions and ensuring that the important corporate ethics and compliance measures discussed and decided by the CSR Committee would be implemented promptly and without fail under the leadership of the head of each functional organization.

Employees in charge of promoting ethics and compliance are appointed in all affiliates including those overseas, and we are endeavoring to build a global ethics and compliance management system. Moreover, our overseas operating companies compile checklists for compliance with the laws and regulations in their respective countries and review them on a regular basis.

In response to the incident of partially inappropriate accounting that occurred at our overseas sales affiliates Fuji Xerox New Zealand and Fuji Xerox Australia, we will review, improve, and rebuild our governance system and implement multifaceted measures to prevent the reoccurrence of similar issues.

Ethics Management

Fuji Xerox places great importance on ethics management. We introduced a groupwide Code of Conduct in 1997 that sets out the core conduct expectations and priorities for all employees. The code of conduct was revised in fiscal 2007 to better align with the UN Global Compact, which Fuji Xerox signed in fiscal 2002. This code of conduct was also translated and distributed to all overseas affiliates.

In fiscal 2008, Fuji Xerox introduced All Fuji Xerox Compliance Helpline for compliance complaints and consultations. The helpline consolidates the functions of the Sexual Harassment Prevention Hotline and the Corporate Ethics Hotline, established respectively in fiscal 1997 and fiscal 2003. All employees of Fuji Xerox or affiliates in Japan can report or consult on legal or business ethics problems.

Since fiscal 2009, Fuji Xerox and its affiliates in Japan have provided an e-learning program on the Code of Conduct, including for the prevention of harassment. This program aims to increase understanding of the Fuji Xerox Code of Conduct and strengthen employees' awareness of issues surrounding ethics and compliance.

In response to the issue of inappropriate accounting revealed at our overseas affiliates, we will enhance the management of the internal reporting system for employees of Fuji Xerox and its affiliates and further raise their awareness of the All Fuji Xerox Compliance Helpline system. We will further educate and raise the awareness of all employees in Japan and abroad on ethics and compliance while rebuilding the internal reporting system to prevent the reoccurrence of similar issues.

All Fuji Xerox Code of Conduct, All Fuji Xerox Code of Conduct Guidebook
Structure of the All Fuji Xerox Compliance Help Line
Compliance Education

Since fiscal 2008, we have held companywide Compliance Training (general legal training) sessions at Fuji Xerox and domestic affiliates to improve understanding of basic legal matters, formulating training materials jointly with FUJIFILM Holdings Corporation and FUJIFILM Corporation, and implementing them in the form of a Legal Risk Assessment Test.

In addition to anti-corruption training (including examples of misconduct and checkpoints to prevent fraud) introduced in fiscal 2010 to safeguard against misconduct, we implemented new misconduct prevention training, adding questions on sexual and power harassment, in fiscal 2011. In fiscal 2016, the Legal Risk Assessment Test was taken by 22,521 employees, a figure that accounts for 95% of all eligible employees of Fuji Xerox and its domestic affiliates.

To promote awareness of legal issues, we have continued to issue the semimonthly newsletter Easy Legal News on the company intranet since fiscal 2009. The newsletter covers selected topical issues and explains their legal aspects in simple language.

In addition to these ongoing efforts, we are creating and revising theme-based compliance guidelines Note 1 that summarize compliance matters in legal areas, regarded as risky from legal perspective.

In addition to general education programs for all employees, we provide compliance training tailored to specific job categories. Since fiscal 2012, we have been providing group training for new managers twice a year (including the presentation of case studies).

Furthermore, in fiscal 2016, we posted a total of five articles on the intranet to explain the background and impacts of cases involving disciplinary action. Although fictional, the incidents described in these articles were based on cases that actually happened at Fuji Xerox and its affiliates. We also shared, by e-mail, compliance-related slogans with employees a total of 38 times to raise their compliance awareness.

In fiscal 2017 we will continue to issue the regularly newsletter Easy Legal News on the intranet and conduct a diagnostic test on legal risks as measures to help more employees understand the basic concept and rules of compliance. Also, in response to the incident of inappropriate accounting at our overseas affiliates, we will educate all employees, including those of our affiliates outside Japan, on compliance in our effort to further increase employees’ awareness and understanding of and attention to the importance of compliance.

Details of Compliance Education (Fuji Xerox in Japan)
Target Employees (Fuji Xerox and domestic affiliates) Education Program Fiscal 2016 Results

All employees

Importance of Labor Management for business (Web-based training to disseminate the importance of Labor Management that is the foundation of business management)

Once: 27,146 (Attendance rate: 95%)/25,724 participants completed the program

All executive officers and employees

Training on general legal knowledge (Web-based training for fraud/harassment as well as basic legal knowledge)

Once: 22,521 participants

All employees including contracted employees and dispatched employees

Risk Management Training (Web-based training on risk management including information security)

Once: 29,468 participants

New executive officers

New executive officer training (Group training on general risk management for executives including directors’ management duties and responsibilities, corporate laws, and risk concerning general affairs, human resources, etc.)

Once, 20 participants

New managers

New managerial staff program (Group training such as lectures about disciplinary action and group discussions using examples to obtain general compliance knowledge that managerial staff should know)

5 times, 304 participants

New employees

New employee training (Group training for legal compliance to maintain the Basic Corporate Quality by understanding the basic CSR policies and activities)

Once, 372 participants

Strengthening Risk Management

Risk Management

Fuji Xerox defines risk management as managerial activities that control risk by identifying risk-related events, assessing the likelihood and impact of risks, deciding on and implementing appropriate countermeasures, communicating and reporting relevant information, and monitoring results and correcting problems.

The All Fuji Xerox Risk Management Rules specify how risk is to be managed in the business activities of not just Fuji Xerox but also all of our domestic and overseas affiliates and sales companies. Based on these rules, we deal with any crises that may occur, but also place importance on managing risk in normal times.

Contingent risks in particular are managed according to the frequency of their occurrence and the extent of their impact on business. For each such risk, the rules stipulate who has responsibility and authority, as well as the planning and implementation of countermeasures.

Basic Policy for Risk Management

Purpose

To maximize value for stakeholders by appropriately controlling and responding to risks in all organizational units and businesses

Prerequisites for control
  1. Risk management covers all organizational units, businesses and tasks.
  2. Risks are identified and decisions on countermeasures are made systematically and rationally.
  3. Rational and effective responses are determined in accordance with the potential impact and likelihood of risks.
  4. Rules and records are thoroughly documented to promote shared understanding by all involved and to strengthen accountability.
  5. The effectiveness of the establishment, operation and maintenance of risk management systems is assessed in each business year.
  6. Sufficient management resources are deployed, effective communications are conducted, and employees are effectively motivated and assessed for evaluation.
Risk Management Promotion System

At Fuji Xerox, all important decisions related to risk management are made by the CSR Committee, which is chaired by the executive vice president responsible for risk management. All Fuji Xerox Risk Response Examining Unit will be convened to assist the CSR Committee if an issue arises involving the management of a particular risk.

Risk Management Promotion System (Fuji Xerox)
Risk Management Promotion System (Affiliates)

Activities in Fiscal 2016

Crisis Management

Among the various risks, Fuji Xerox uses the term “crises” to refer to accidents, disasters, scandals and other events that clearly endanger our assets, business or reputation or the lives, health or property of our associates and against which we must take urgent measures. In the event a crisis occurs, it shall be reported promptly to the management team in consideration of its materiality and impact. In Japan, crises are categorized into groups, for each of which we have set escalation criteria and guidelines on the initial actions to be taken. In fiscal 2016 we added guidelines on issues that are becoming increasingly serious, such as terrorist attacks. Also, whenever a serious incident happens outside Japan, such as a natural disaster, pandemic, act of terrorism or information security-related incident, it shall be escalated to the headquarters.

Risk Management in Daily Operations

We conduct risk management activities every year by setting the priority themes for the year in consideration of the social situation, environmental changes, the details of our business, the probability of occurrence of assumed risks and their impact on our business management, and changes in our business systems and society. Specifically, all our in-house organizations identify their risks including those outside Japan, and the department in charge of risk management (the General Affairs Department) evaluates the risks based on the results. From among the items thus evaluated, the CSR Committee annually identifies the serious managerial risks. Measures are then set against these risks, which are subject to management review. In particular, disaster control/mitigation and business continuity measures are further enhanced across the business domains and regularly reviewed by the CSR Committee so that we will not forget the experiences and lessons learned from the Great East Japan Earthquake.

In fiscal 2016 we identified the serious risks to be focused on by Fuji Xerox, such as large natural disasters, new strains of influenza and information security-related risks, and the CSR Committee examined how these risks had been addressed by the Company.

Risk mapping at Fuji Xerox
Measures to prepare for large-scale natural disasters

We are implementing the following measures to prepare for large earthquakes like the Great East Japan Earthquake, floods, volcanic eruptions, and other natural disasters.

  1. Revision of the disaster control regulations
  2. Distribution of survival cards and disaster control handbooks to all employees
  3. Preparation of an initial mobilization manual
  4. Assignment of site facility managers and emergency facility managers
  5. Drills to ensure the safety of employees and their families
  6. Initial mobilization drill for the Integrated Response Headquarters
  7. Drills to make reports by using emergency radio units
  8. Safety inspections at the locations
  9. Replenishment of emergency supplies (food, water, etc)
  10. Enhancement of business continuity planning
  11. Others
Countermeasures for New Strains of Influenza

Since fiscal 2005, we have continued the following measures to respond to potential pandemics caused by new strains of influenza:

  1. Measures that give priority to protection of employees based on the action plan developed in accordance with the Guideline for Action Against Pandemic Influenza.
  2. Reinforcement of the business continuity plans for deployment in the event of a pandemic and renewal of the emergency organization.

Future Direction

For crisis management, we will introduce the know-how that we have accumulated in Japan more proactively to our overseas sites to prepare against a range of incidents across all our bases.

For risk management in daily operations, in addition to conducting conventional activities, we will enhance disaster control/mitigation and business continuity measures to prepare against inland earthquakes in the Tokyo metropolitan area and Nankai Trough earthquakes by using lessons learned from earthquake that hit Kumamoto in April 2016.

Information Security

Fuji Xerox has set guidelines on the disclosure of information in order to ensure the transparency and fairness of its management information and other corporate information and to proactively meet the needs for information disclosure.

We are also making effective use of our information resources in view of recent social trends while protecting information as required. In line with our progress in the solution service domain, we are increasingly dealing with the personal/confidential information of our customers. In response, we include ensuring information security in our priority management themes. In addition to measures related to our products and services, we are implementing diverse measures, such as those to enhance internal governance, so that our customers can entrust us with their information resources with peace of mind.

Please see the Fuji Xerox Information Security Report for details.

Fuji Xerox Information Security Report

Information Security Basic Policy

Fuji Xerox and its affiliates strive for strong information security and continue to work on this issue so as to be able to provide peace of mind to customers and other stakeholders.

  1. Purpose of Information Security
    The purpose of information security is to protect information received from customers and suppliers, the Company's own technical information, and other sensitive information from the threats of leakage, alteration, and loss and to handle such sensitive information in a proper manner.
    In particular, we apply stricter control and operational procedures when we handle confidential information and the personal information of customers to prevent leakage of these types of information.
  2. Operation of Information Security
    Under a system of corporate-wide control, we manage and operate information security in accordance with applicable laws and regulations and in-house Company rules.
    Specifically, we implement security programs, inspections, and improvement efforts based on risk assessment results. We also provide employee education programs to raise and enhance the security awareness of employees.
  3. Control of Information Security
    In the event of any security incident occurring, we will promptly make initial responses, including preventing the expansion of damage, and escalate the issue to management team and related organizations to minimize the impact of the incident and implement necessary measures to prevent the recurrence of a similar incident.

Please see the Fuji Xerox Information Security Report for details.

Summary on Information Security

Fuji Xerox regards that one of our prioritized management themes is risk management; protection against external threats and internal vulnerabilities. Information security is considered a key part of risk management, and we have been implementing a variety of measures accordingly. We believe that the most critical risk in information security is the leakage of information, such as a leak of personal information or confidential information that has been entrusted to us by our customers. In order for our customers to feel safe in allowing us to maintain their information assets and for them to utilize our solution services, we will first establish an optimal information security structure within the company, and will continue to implement the PDCA cycle to eliminate information security incidents and enhance the management of information security.

Concept of Information Security Governance

The approach of Fuji Xerox toward information security governance is based on the concept illustrated in the diagram below. We have been increasing the awareness of our employees on the policies and rules regarding information security, and have been ensuring that all incidents involving information security are properly reported. We have also been issuing the Information Security Report to inform our customers and partner companies of our activities and have them evaluate our efforts, thereby seeking to provide a higher level of information security governance.

Information Security Promotion System

In April, fiscal 2016, we established an information security center within the General Affairs Department at Fuji Xerox headquarters to build a system to supervise and promote information security throughout the company. This center is seeking to promote information security throughout the company by working together with the Computer Security Incident Response Team (CSIRT), which is a cross-departmental group for the prevention of cyber-attacks, the Information and Communication Systems Department, which is responsible for IT governance, and Fuji Xerox Information Systems Co., Ltd., which engages in the development and operation of IT infrastructure as Security Operation Center (SOC).

Activities

Fuji Xerox conducted the following actions to aim to strengthen governance on information security and increase productivity simultaneously.

  1. The Fuji Xerox Computer Emergency Response Team (CERT) conducted activities to (1) prevent and (2) detect cyber risks and (3) deal with any risks that do materialize. Specifically, the team collected information about cyber-attacks, detected illegal access by attackers and implemented measures to prevent the expansion of damage caused by illegal access, keep proof of such access and prevent the reoccurrence of similar incidents. Moreover, the team is conducting drills to deal with an incident based on an emergency scenario with an eye to making prompt responses to minimize the damage in the event of illegal access.
  2. To comply with the revised Act on the Protection of Personal Information of Japan (enforced in May 30, 2017), we have reviewed our rules and handbook and conducted educational, awareness-raising and inspection activities across the board for the appropriate management of personal information, including personal identity numbers.
  3. To prevent both the intentional and unintentional leaking of information by employees and partner companies, we had an external audit organization carry out security audits of our business operations with a high risk of information leakage. Moreover, we consolidated the operations related to the paper audits of our partner companies to foster the central management of the related information, and held security seminars to help the partners increase their information security awareness.

  4. We conducted educational and awareness-raising activities to ensure the escalation of any security issues at our sites including those outside Japan.

Acquisition Status of Information Security Management System Certification

Fuji Xerox and its affiliates promote the acquisition of third-party certification for information security. The table below shows the acquisition status for Information Security Management System (ISMS) certification and the Privacy Mark as of March 31, 2017.

Acquisition Status of ISO/IEC 27001 Certification

Fuji Xerox Co., Ltd.

Headquarters, Research/ Development/ Manufacturing, Sales offices

Domestic Sales Network

Kitanihon Area

Fuji Xerox Hokkaido Co., Ltd.
Fuji Xerox Iwate Co., Ltd.
Fuji Xerox Miyagi Co., Ltd.
Fuji Xerox Fukushima Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kitanihon Co., Ltd.

Kanto Area

Fuji Xerox Ibaragi Co., Ltd.
Fuji Xerox Tochigi Co., Ltd.
Fuji Xerox Gunma Co., Ltd.
Fuji Xerox Saitama Co., Ltd.
Fuji Xerox Chiba Co., Ltd.
Fuji Xerox Niigata Co., Ltd.
Fuji Xerox Nagano Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kanto Co., Ltd.

Shutoken Area

Fuji Xerox Tokyo Co., Ltd.
Fuji Xerox Tama Co., Ltd.
Fuji Xerox Kanagawa Co., Ltd.

[Regional Headquarters]
Fuji Xerox Shutoken Co., Ltd.

Chubu Area

Fuji Xerox Hokuriku Co., Ltd.
Fuji Xerox Gifu Co., Ltd.
Fuji Xerox Shizuoka Co., Ltd.
Fuji Xerox Aichi Co., Ltd.
Fuji Xerox Aichi-Higashi Co., Ltd.
Fuji Xerox Mie Co., Ltd.

[Regional Headquarters]
Fuji Xerox Chubu Co., Ltd.

Nishinihon Area

Fuji Xerox Kyoto Co., Ltd.
Fuji Xerox Osaka Co., Ltd.
Fuji Xerox Hyogo Co., Ltd.
Fuji Xerox Okayama Co., Ltd.
Fuji Xerox Hiroshima Co., Ltd.
Fuji Xerox Shikoku Co., Ltd.

[Regional Headquarters]
Fuji Xerox Nishinihon Co., Ltd.

Kyushu Area

Fuji Xerox Yamaguchi Co., Ltd.
Fuji Xerox Fukuoka Co., Ltd.
Fuji Xerox Nagasaki Co., Ltd.
Fuji Xerox Kumamoto Co., Ltd.
Fuji Xerox Kagoshima Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kyushu Co., Ltd.

Affiliated Companies (Japan)

Fuji Xerox Advanced Technology Co., Ltd.

Fuji Xerox Manufacturing Co., Ltd.

Fuji Xerox InterField Co., Ltd.

Fuji Xerox Service Creative Co., Ltd.

Fuji Xerox Service Link Co., Ltd.

Fuji Xerox System Service Co., Ltd.

Itabashi affiliated center includes Sales Headquarter, Jinbocho center, Osaka center, Hokkaido branch, Tohoku branch, Chubu branch, Nishinihon branch, Yokohama center, Tokyo center, Musashi center (Akishima), Musashi center (Mizuho), Musashi center (Souma), Yokohama center, Aichi center, Aioi center, Kure center, Kure center (Shinguu), Mie sales office

Affiliated overseas companies

Fuji Xerox Korea Co., Ltd.
Fuji Xerox of Shanghai Limited. (China)
Fuji Xerox of Shenzhen Ltd. (China)
Fuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. (China)
Fuji Xerox Document Management Solutions Asia Limited,
Taiwan Branch
Fuji Xerox Document Management Solutions (Hong Kong)
Fuji Xerox Business Force (Australia)
*100% owned subsidiary of Fuji Xerox Document Management Solutions (Australia) which was made a subsidiary in October, 2012
Fuji Xerox (Thailand) Co., Ltd.
Fuji Xerox Australia Pty. Ltd.

Status of Privacy Mark Accreditation

Organization name
Fuji Xerox System Service Co., Ltd.
Fuji Xerox Learning Institute Inc.

Future Direction

Also, in fiscal 2017, we will conduct the following activities to achieve zero serious incidents by enhancing the governance of information security while increasing productivity.

  1. To prevent information security-related incidents, we will introduce measures to increase our ability to detect cyber-attacks. We will also speed up our responses to security incidents through drills, thereby preventing the occurrence of serious cyber incidents across the globe.
  2. To ensure compliance with the information-related laws enforced in different countries, including the revised Act on the Protection of Personal Information of Japan, and prevent the occurrence of serious incidents, we are reviewing our rules and fostering educational, awareness-raising and inspection activities in a planned manner.
  3. We will ensure speedy and steady escalation in the event of an incident. We are also implementing measures and enhancing the internal control of high-risk operations to prevent incidents, such as the intentional and unintentional leaking of information by employees and partner companies.

Respect for Human Rights

Respect for human rights and nondiscrimination are deeply embedded in the Fuji Xerox Code of Conduct, and the Fujifilm Group Charter for Corporate Behavior established in April 2007 identifies “respect for human rights” as the fundamental spirit guiding the human rights related activities of the Fujifilm Group.

We conduct educational courses on the Code of Conduct for all employees of Fuji Xerox and its affiliates, combined with training on such topics as human rights in general, sexual harassment, power harassment, mental health and diversity. Code of Conduct education is also provided in training programs targeting specific level of employees, such as new employees and newly appointed managers. Further efforts are made to raise human rights awareness through human rights slogan contests and the distribution of human rights-related bulletins to executive general managers twice a year. In fiscal 2016 we provided employees with level-specific collective education and continued to offer e-learning opportunities to help them understand the Code of Conduct and avoid involvement in any kind of harassment. Moreover, we revised the Code of Conduct Guidebook, which outlines the Code of Conduct in an intelligible manner using explanatory case studies, to provide more global and general information to all employees.

Regarding the supply chain and overseas suppliers in particular, we strive to prevent human rights violations, such as child and forced labor, by requiring compliance in ethical procurement and through rigorous evaluation by Fuji Xerox. (For details, please refer to the sections on ethical procurement.) The entire Fujifilm Group is now formulating the group’s human rights policies to prevent the infringement of human rights and raise employees’ human rights awareness. In fiscal 2016, as in the previous fiscal year, we were involved in no major conflicts or lawsuits regarding human rights.

Common Code of Conduct for the Fujifilm Group (excerpts)

Respect of basic human rights

The most fundamental aspect of compliance is respect for basic human rights. Individual dignity is at the core of our innate human rights, and there can be no compliance if such rights are not respected and protected. Observing the following points will make our work environment better and is essential for truly enhancing productivity.

1.Respect and protection of human rights

We respect and protect basic human rights guaranteed by international declarations as well as national constitutions and judicial precedents, and we do not infringe on such rights.

2.Prohibition of discrimination

We respect one another as individuals and do not discriminate on the grounds of ethnicity or race; religious or political convictions or other beliefs; gender; regional or family background; disability; or age.

3.Prohibition of harassment

We do not speak or act in ways that degrade individual dignity based on issues such as gender, authority or position (sexual harassment or power harassment), nor do we engage in any other form of harassment.

4.Protection of privacy

We do not disclose information relating to individuals' private lives gained in the workplace or in the course of our duties without the clear consent of the individual concerned.

5.Respect and protection of basic labor rights

We respect and protect basic labor rights, including workers' rights to organize and bargain collectively, and we do not infringe on such basic labor rights.

6.Prohibition of forced labor / child labor

We do not take part in any form of forced labor or child labor.

7.Workplace health and safety

We comply with workplace health and safety laws as well as regulations designed to prevent workplace accidents. We ensure safe and healthy working conditions, promote the creation of comfortable work environments, and do not act in ways that conflict with these aims.

Fujifilm Group Code of Conduct