Home > Company > Fuji Xerox's maintenance/repair service for our products damaged by The Earthquake Centered in the Kumamoto Region of Kumamoto Prefecture 2016

Fuji Xerox's maintenance/repair service for our products damaged by The Earthquake Centered in the Kumamoto Region of Kumamoto Prefecture 2016

TOKYO, April 18, 2016 - Fuji Xerox Co., Ltd. expresses our heartfelt sympathy to victims of the Earthquake Centered in the Kumamoto Region of Kumamoto Prefecture 2016. We wish the earliest possible recovery for all individuals suffering from the disaster.

For Fuji Xerox's products that have been damaged by the earthquake, we provide maintenance service as follows:

Covered areas:

The Earthquake Centered in the Kumamoto Region of Kumamoto Prefecture 2016 stricken areas where the Cabinet Office of Japan has decided to apply the Disaster Relief Act
As for the detailed information on the Act application, please refer to the Cabinet Office Disaster Management web page (Japanese only):

http://www.bousai.go.jp/taisaku/kyuujo/kyuujo_tekiyou.html

Exceptional fee for repair:

We offer repair service for damaged Fuji Xerox products installed in the above covered areas at an exceptional rate. As for applicable items and details, please contact our sales representatives.

Support period:

From April 18 to October 31, 2016

We would appreciate your understanding in case our service may be delayed or blocked due to traffic controls.

Contact:

For inquiries regarding this matter, please contact our sales representatives or Customer Contact Center in your area. The Customer Contact Center phone number is listed on a card or sticker on the devices. Inform us of your device model name and the machine number on the card or sticker when you place a call.