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Our Thoughts on Customers
Fuji Xerox makes it a basic principle to thoroughly continue product safety reforms to satisfy customers and provide safe products. By lending an ear to customers' voices and continuing to provide values that meet their requirements and expectations, we aim to contribute to our customers and the sustainable development of society.
Topics in FY 2008
First in the Industry to Be Awarded the Energy Conservation Grand Prize for 10 Consecutive Years
Our color multifunction devices and color printers ApeosPort-III / DocuCentre-III C2200 / C3300 / C2205 / C3305 series and DocuPrint C2250 / C3360 won the Director General Prize of Agency for Natural Resources and Energy in the 19th Energy Conservation Grand Prize for 2008 (energy-saving machines and systems category) presented by the Ministry of Economy, Trade and Industry (METI) of Japan.
- For details, please refer to the Headline News
Honored With Silver Prize From Minister of Economy, Trade and Industry for Contributions to Product Safety
Recognized for its design policy aiming for no serious product accident, the formulation of strict design standards, and the holding of product safety forums, Fuji Xerox won the Silver Prize in the Large Manufacturer and Importer Category of Fiscal 2008 Ministry of Economy, Trade and Industry (METI) Awards for Best Contributors to Product Safety, which was announced by METI on November 17, 2008.
- For details, please refer to the Headline News
Fuji Xerox Korea Won the President Award for its Services Quality Innovations
Recognized for its efforts to reform services and improve quality, Fuji Xerox Korea received the presidential Award from the Korean Agency for Technology and Standards (KATS) of the Ministry of Knowledge and Economy of Korea in fiscal 2008.
CSR Progress in Relation to “Customer Relationships”
| Field | Index | Scope | FY 2007 | FY 2008 |
|---|---|---|---|---|
| Providing Products That Help Customers Improve CSR | Contribution to CO2 reductions at our customers' offices and factories | Fuji Xerox and affiliates | 821kt-CO2 | 1,006kt-CO2 |
| Providing High-quality, Safe Products | Number of serious product incidents | Fuji Xerox and affiliates | 0 | 1 |
| Rate of product accidents addressed within a month | Fuji Xerox and affiliates | 62% | 65% | |
| Realizing Customer Satisfaction | Number of VOC entered | Fuji Xerox only | About 600,000 | About 570,000 |
| Number of calls/e-mails received at Customer Information Center | Fuji Xerox only | 40,472 | 32,944 | |
| Rate of initial response | Fuji Xerox and affiliates in Japan | 74% | 75% |
