Home > About Fuji Xerox > Sustainability Report 2014 > Relationships with Stakeholders > Relationship with Customers

Relationship with Customers

Relationship with Customers

Our Thoughts on Customers

The basic policy of Fuji Xerox is to continue comprehensive product safety reforms to provide safe products while achieving customer satisfaction. We seek to contribute to the sustainable growth of our customers and society as a whole by listening closely to customers' voices and continually providing values that meets their needs and expectations.

Topics in Fiscal 2013

Fuji Xerox Ranked Highest in J.D. Power Asia Pacific IT Solution Provider Customer Satisfaction Study for Two Consecutive Years

Providing Services that Help Address Customer Management Issues

Click here for details.

Providing Products to Help Improve Customer CSR Efforts (Activities on Universal Design)

Click here for details.

Providing Safe, High-quality Products

Click here for details.

Aiming to Enhance Customer Satisfaction

Click here for details.

Progress of CSR Performance in Our Relationship with Customers

Field Indexes Companies 2011 Performance 2012 Performance 2013 Performance
Providing Products to Help Improve Customer CSR Efforts Contribution to CO2 reduction at our customers' offices and factories Fuji Xerox and its affiliates 1,547kt-CO2 1,519kt-CO2 2,695kt-CO2
Providing Safe, High-quality Products Number of serious product incidents Fuji Xerox and its affiliates (including OEM sales) 0 0 1
Ratio of product incidents addressed within a month of occurring Fuji Xerox and its affiliates 61% 54% 54%
Aiming to Enhance Customer Satisfaction Number of VOC entered Fuji Xerox and its affiliates in Japan ca. 454,000 ca. 272,000 ca. 255,000
Number calls/emails received by the Customer Information Center Fuji Xerox and its affiliates in Japan 25,029 23,966 25,964
Initial response rate by the Customer Information Center Fuji Xerox and its affiliates in Japan 70% 65% 65%

Sustainability Report 2014 Questionnaire