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INTERVIEW-5

Shinichiro Umeda, New Business Development department

Q&A

Q1. What are your current roles and responsibilities?

My job is to sell SkyDesk licenses, as well as establishing and improving the process required for expanding sales. SkyDesk is our one-stop public cloud service. It provides customers with various business applications in addition to sales enhancement support functions centered on CRM (Customer Relationship Management). I mainly respond to customer inquiries by phone or email, but for major deals, I sometimes visit customers to give them explanations. SkyDesk has both free users and subscribers. We have been focusing on how we can increase the number of subscribers to the service.

Many of our subscribing customers use the CRM application. We need to customize the application in line with the customer requests we receive. It is also my job to establish the process of advising customers on how they can use our applications to meet their needs, and letting customers actually use our applications toward finalizing contracts.

Q2. What do you keep in mind while at work?

Enjoying my work

When you have a very tight schedule or are extremely busy, you often become preoccupied and depressed, and tend to become hard on others. Taking such attitude does no good for your work. And when an unpleasant atmosphere surrounds you, getting depressed with others is also meaningless. So, I try to enjoy my work (or at least look like I'm enjoying my work) in a good atmosphere, even at such busy and tough times.

Q3. What do you think is the value of technology?

I once recommended the CRM application of SkyDesk to a customer who was a retailer in town. Before recommending the application, I thought through which items should be managed and what is the best way to operate the application, based on the customer's basic request on what they want to do with our application. Listening to my proposal, the customer told me, "We really like your proposal and want to use it right away, so where should I sign up for it?" Customers will not use our products if we simply prepare various technologies and services, and then ask them to use those technologies and services. It is important for us to present our products in a way that makes customers want to use our products and think that they can solve their problems by using our products. It is also important for us to create content that allows our customers to picture themselves solving problems using our products. I think SkyDesk is a good example of our solution business.

Q4. What do you like to do to relax or relieve stress?

Ramen and drinks

I go for a drink after work. I usually go drinking around my workplace. If I fail to close a deal that I thought I could close, I am often tempted to go for a drink. I casually ask my superiors out for a drink and then go with them to a ramen shop near my place.

One Day - a day in my workweek

9:00 a.m. I arrive at work. I then check my email and send replies.
10:00 a.m. I respond to customer inquiries by phone or email. I also prepare for proposals (demonstrations) and create presentations.
12:00 p.m. I have lunch with coworkers at the company cafeteria. I often order ramen with extra noodles.
1:00 p.m. I attend a team meeting. At the meeting, we share the current status of major deals and discuss our future measures.
3:00 p.m. I again respond to customer inquiries by phone or email. I complete unfinished work from the morning. I then continue preparing proposals (demonstrations) and creating presentations.
6:00 p.m. I go home. I leave the office at 9 p.m. at the latest.