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Quality Management by Functional Collaboration Using TQMS

Japanese manufacturers have long distinguished themselves from overseas manufacturers with their overwhelming high product quality. Recently such distinctive differences are no longer being seen among manufacturers, however, due to systematized and widely shared know-how on improving "pre-shipment product quality." In such a situation, it is important to next figure out "post-shipment product quality" for further differentiation. Data on how customers use products and under what conditions can now be collected by enabling inexpensive remote data transfer and data storage, thanks to advances made in high-speed data communication infrastructure such as broadband and high-capacity data storage devices. Fuji Xerox developed the Trace Quality Management System (TQMS) to support these environmental changes surrounding product quality. This report describes an overview and the technologies of TQMS.

Masayasu Takano Quality Process Innovation Quality Assurance Group
Toshihiko Kaneko Quality Process Innovation Quality Assurance Group
Kaoru Yasukawa Opt & Elelctronics Technology Laboratory,
Research & Technology Group
Shigehiro Furukawa Opt & Elelctronics Technology Laboratory,
Research & Technology Group
Koki Uwatoko Opt & Elelctronics Technology Laboratory,
Research & Technology Group

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