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IT Environment Operation Support Service Family

In 2009, Fuji Xerox started to offer IT environment operation support services, such as the "IT ANSHIN (reassurance) service pack." This report introduces the services of the IT environment operation support service family, and explains the technologies used in those services.
Upon developing the IT environment operation support services, we made a new attempt to build the services based on technologies of the partner company instead of our technologies (open innovation). This report also explains the methods of building the service business by using the partner's technologies (servicizing) to carry out open innovation, such as the method of building business models involving the partner company

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