About Global Services
Our Value Proposition
- Fuji Xerox Global Services provides "Enterprise Document Outsourcing" services which help enterprises achieve integrated document and business process management across their organizations.
- Our document outsourcing services streamline and optimize document-driven business processes in which documents are created and used intensively, including customer communications, billing, training, and records management.
- We implement services that help customers resolve management issues, allowing them to focus on their core businesses while delivering "measurable results": cost savings, enhanced security, accelerated workflows, increased productivity, higher response rates, improved customer loyalty and acquisition, and business growth.
- Our services enable customers to derive maximum value from each stage of the document lifecycle, helping customers innovate and differentiate their organizations.
Our Capabilities
- As your trusted partner in "Enterprise Document Outsourcing," we possess a wealth of consulting and service delivery experiences with our skilled professionals, supported by proven processes and methodologies, cutting-edge technologies and state-of-the art service operations infrastructure.
- Our worldwide service operations infrastructure network leverages both Xerox and Fuji Xerox capabilities to serve our customers globally.
History
We have provided document products and support services since our founding (Xerox Corporation in 1961; Fuji Xerox in 1962). Fuji Xerox is "The Document Company."
Global Operations
Our world-class document imaging and document hosting centers deliver superior services in over 160 countries worldwide.
Technology
Xerox manages over 8,000 active U.S. patents spanning digital imaging, printing systems, materials and services technologies. Fuji Xerox holds more than 6,000 Japanese patents.
Professionals
Xerox and Fuji Xerox provide a network of 15,000 service and consulting professionals worldwide, and 1,400 in Japan and the Asia Pacific region, dedicated to serving and delivering services to our customers globally.
Collaboration with Customers
Fuji Xerox Global Services and Xerox Global Services have a wealth of experiences and successes in joint efforts with leading global companies to develop best practices in document management and outsourcing processes across the world.
Why Documents?
Documents are critical to many business processes. Whether digital or paper-based, documents let you store, retrieve, communicate and manage critical information and organizational knowledge to create new business value.
- More than 80% of enterprises believe "Document management is critical for utilization of their information and knowledge."*1
- The actual cost of documents and document-related processes remains unmeasured and uncontrolled. This clearly points to the hidden potential for improvements in document-driven business processes. Organizations that manage output devices can save 10% to 30% of their printing costs.*2
Documents represent our core business domain. We at Fuji Xerox know more about documents than anyone else. We work closely with customers to help them uncover the hidden potential for improvement and management of their document-driven business processes.
Source
*1- Fuji Xerox survey in April, 2007
*2- Gartner "Key Issues for Print Management, 2007" April 2007, GJ07356
