Case Studies

Measurable results through Document Outsourcing

Browse our case studies (Xerox and Fuji Xerox) by:

Summary:: A Fortune 500 aerospace and defense company utilized Enterprise Print Services - Office to reduce costs 30-50%, optimized document processes, improve information security, and promote sustainability.
Business Department:: Operations
Service Offering (s):: Enterprise Print Services - Office

Summary:: Aliant, a leading North American regional provider of information and communications technology, re-designed monthly bills to increase customer satisfaction and outsourced print production to cut costs.
Business Department:: Administration, Customer Service, Marketing, Operations
Industry:: Telecommunications
Service Offering (s):: Customer Communication Services, Enterprise Print Services - Centralised Print Services, Enterprise Print Services - Office

Summary:: Allegiance Health, a regional hospital system in Michigan, improved design, production, and ordering of forms, streamlined print management, and enhanced brand image with a Document Advisor's help.
Business Department:: Administration, Operations
Industry:: Health Care Providers
Service Offering (s):: Document Advisor Services, Enterprise Print Services - Centralised Print Services

Summary:: Carillion plc, a leading UK support service and construction company, teamed with Xerox to implement managed print services that saved over £600,000 in the first 6 months.
Business Department:: Information Technology (IT), Operations
Service Offering (s):: Enterprise Print Services - Office

Summary:: Co-operative Financial Services (CFS), a large consumer co-operative that includes banking and insurance subsidiaries, outsourced their communications management of inbound correspondence to Xerox to improve customer service and cut costs.
Business Department:: Marketing
Industry:: Insurance
Service Offering (s):: Client Account Lifecycle Management Services, Enterprise Print Services - Centralised Print Services

Summary:: The European Patent Office, which manages patent protection for 38 countries, deployed managed print services incorporating 600 state-of-the-art multifunction printers that each have greater than 98% device availability.
Business Department:: Information Technology (IT), Operations
Service Offering (s):: Enterprise Print Services - Office

Summary:: A global high tech company implemented a solution for "proposals on demand" to produce high-quality responses to RFPs in 20 different languages and increase their sales win rate.
Business Department:: Marketing, Sales
Industry:: High Tech
Service Offering (s):: Document Advisor Services, Product Lifecycle Content Services

Summary:: Hogeschool Utrecht University, a large further-education institution in the Netherlands, reduced waste by 20 percent and cut printing costs and copyright fees by outsourcing production of readers for students.
Business Department:: Information Technology (IT)
Industry:: Higher Education
Service Offering (s):: Enterprise Print Services - Centralised Print Services, Imaging and Document Management Services

Summary:: A U.S. investment management company with $350 billion in assets optimized digital printing processes to improve speed, quality and brand control for customized sales presentations and documents.
Business Department:: Operations
Industry:: Banking
Service Offering (s):: Enterprise Print Services - Centralised Print Services

Summary:: One of the world's top manufacturers of mobile phones implemented managed print services that reduced costs and provided needed consistency, functionality and reliability to their worldwide print infrastructure.
Business Department:: Information Technology (IT), Operations
Industry:: Telecommunications
Service Offering (s):: Enterprise Print Services - Office

Summary:: Reuters, the world's largest news agency, implemented managed print services that reduced the total cost of their printer fleet by up to 19% per year while increasing user satisfaction and productivity.
Business Department:: Information Technology (IT)
Industry:: High Tech
Service Offering (s):: Enterprise Print Services - Office

Summary:: The Roads and Traffic Authority (RTA) is the New South Wales Government agency responsible for improving road safety, testing and licensing drivers, registering and inspecting vehicles, and managing the road network to achieve consistent travel times. The agency had an aging printer, facsimile and photocopier fleet and needed to work with a vendor that could establish its print infrastructure requirements and provide quality services including the management, maintenance, supplies and support of print and multifunction devices.
Industry:: Public Sector
Service Offering (s):: Enterprise Print Services - Office