High-Priority Management Themes at Fuji Xerox

Corporate Governance

In fiscal 1998, we enacted a Mission Statement and Shared Values to define the course of overall corporate management and as guidelines for decision-making. Corporate governance comprises the framework for realizing these philosophies.
As a foundation to realize these philosophies and to contribute to the sustainable development of society, Fuji Xerox positions corporate governance as one of the most important agendas in its business management.
In response to the inappropriate accounting practices at its overseas sales affiliates in 2017, Fuji Xerox reviewed its corporate governance system. We will continue to take actions to further strengthen compliance in various areas.

Corporate Governance System of Fuji Xerox

Fuji Xerox, undertook a reform of the Board of Directors in fiscal 1999, limiting the Board's functions to the determination of basic management policies and oversight of the execution of operations and introducing a system of corporate officers who would be directly responsible for the execution of operations. We also established the Executive Nomination and Compensation Committee under the Board of Directors in order to strengthen the oversight of the execution of operations. In addition, we set up the Corporate Executive Committee, which consists of the corporate officers, to allow speedy decision-making in the execution of daily operations.

As for auditing, The Internal Audit and Analysis, a department reporting directly to the President, is charged with the task of carrying out internal audit and analysis as an independent body existing outside the company's operations. The department examines and assesses the management and execution of the company's general operations from the viewpoints of legal compliance, effectiveness and efficiency of operations, and reliability of financial reports, and submits its opinions. Through these activities, it reinforces the company's internal control system and assists in the efficient achievement of our corporate goals.

In addition to the audits by the Corporate Auditors and the system of internal audit and analysis, the company is also subject to accounting audits. While these different types of audits have distinct objectives and functions in strengthening corporate governance, they also complement each other. For this reason, the auditors cooperate with each other by coordinating audit plans and sharing audit results and other information in an effort to improve the overall effectiveness and efficiency of the audits.

Note:Fuji Xerox’s Internal Audit and Analysis Department was integrated with that of FUJIFILM Holdings in September 2017.

System of Corporate Governance

Development and Maintenance of Internal Control Systems

The Companies Act, which came into effect in 2006, requires companies in Japan to have a system in place to ensure proper execution of company operations. At Fuji Xerox and our affiliated companies, we have been building, from before the promulgation of the Act, a mechanism whereby relevant departments the Internal Audit and Analysis promotes the implementation of the internal control system and the Corporate Auditors examine the effective of the system. Fuji Xerox formulated the basic policies on the establishment of an internal control system in line with the Companies Act, and the progress with the implementation of the policies has been annually reported to the Board of Directors since fiscal 2012. To strengthen governance at Fuji Xerox and its affiliates, these basic policies were revised in fiscal 2017 to make them align with the structure and contents of the basic policy of Fujifilm Holdings. As for the requirement of the Financial Instruments and Exchange Act for internal control in financial reporting, the departments responsible for operations implement and maintain a system for internal control, and the Internal Audit and Analysis assesses the systems.

Implementing an internal control system is necessary not only to meet regulatory requirements, but for the overall risk management of the entire business. We believe it will contribute to increasing our corporate value. In response to the inappropriate accounting practices at overseas sales affiliates, Fuji Xerox took improvement measures in fiscal 2017, which will be detailed later, to prevent a recurrence of the same and similar incidents, and worked to establish the best governance system and improve its internal control system. Fuji Xerox will continue these improvement measures and strive to further strengthen governance to recover society’s confidence.

Management Organization

Based on the corporate direction and plans, we have instituted a corporate management system at our headquarters in reference to our customers’ opinions and have established committees to make prompt decisions for the management of Fuji Xerox’s business activities on a consolidated basis.

Executive Committee

The Corporate Executive Committee is the top decision-making body in Fuji Xerox's management system. It makes decisions on important matters related to the management of Fuji Xerox and its affiliates. We have also established committees that assist the Corporate Executive Committee.

In addition, Fuji Xerox has function-based committees that make decisions regarding the management of specific functions or fields. These committees each deal with the issues related to a particular field. By having the committees effectively cooperate, moreover, we are endeavoring to separate and coordinate functions to enable decisions to be made more quickly and precisely.

CSR Governance

In April 2010, Fuji Xerox instituted the CSR Committee Note 1 as part of our ongoing effort to fully integrate CSR into business operations.

The CSR Committee is one of several “function-based committees” established under the Board of Directors and the Corporate Executive Committee. In addition Fuji Xerox has developed a management process under which the CSR Committee plays a leading role in translating the policies and plans adopted by top executives into concrete action by each business unit and also receives and responds to the feedback from the front line as part of the PDCA continuous improvement process.

In fiscal 2017 the CSR Committee met 10 times to identify and discuss the challenges to be met by Fuji Xerox for each type of stakeholder. At the meetings held in the first half of the year, the Committee made commitments on the targets (CSR indicators) to be met, and in the second half examined the activity results and made a report about the plan for the next year.

An important topic under the CSR Committee’s jurisdiction is risk management. Fuji Xerox is serious about managing risk, not only through emergency preparedness but also through risk management operations aimed at managing ordinary risk, especially latent risks, in terms of likelihood of occurrence and anticipated severity of impact on business in case of occurrence.

Fuji Xerox executives regularly hold CSR Committee meetings to identify, discuss, and make decisions on high-priority risk management items.

Fair business practices

Ethics and Compliance

In fiscal 2016, Fuji Xerox integrated the Ethics and Compliance Committee into the CSR Committee Note 1, under which the Ethics and Compliance Committee had been established, with a view to enhancing the CSR-related functions and ensuring that the important corporate ethics and compliance measures discussed and decided by the CSR Committee would be implemented promptly and without fail under the leadership of the head of each functional organization.

Employees in charge of promoting ethics and compliance are appointed in all affiliates including those overseas, and we are endeavoring to build a global ethics and compliance management system. Moreover, our overseas operating companies compile checklists for compliance with the laws and regulations in their respective countries and review them on a regular basis.

In response to the inappropriate accounting practices at overseas sales affiliates, a Fujifilm Group governance enhancement project was established in fiscal 2017. To enhance transparency of the operation, the entire corporate group has worked on the prevention of a recurrence of similar incidents.

In April 2018, Fuji Xerox established the Compliance & Risk Management Department (hereafter “CP&RM”). In July, the CSR Committee was renamed to the “Compliance & Risk Management Committee” to clarify its role to further strengthen compliance at Fuji Xerox.

Ethics Management

Fuji Xerox places great importance on ethics management. We introduced a groupwide Code of Conduct in fiscal 1997 that sets out the core conduct expectations and priorities for all employees. in accordance with our “Mission Statement” and “Shared Values.” The code of conduct was revised into the ALL-FX Code of Conduct in fiscal 2007 to ensure fulfillment of the UN Global Compact, which Fuji Xerox signed in fiscal 2002, and to respond to the changing needs of society.

The ALL-FX Code of Conduct aligns with the Fujifilm Group Charter for Corporate Behavior / Code of Conduct established in April 2007. It has been translated into local languages and distributed to all overseas affiliated companies as values to be shared by all people who work at Fuji Xerox.

At the same time, the ALL-FX Code of Conduct Guidebook was published to explain, using examples, important points that employees should pay attention to when they perform their daily operations to ensure that each employee correctly understands the Code of Conduct.

This Guidebook was revised in fiscal 2016 based on more global perspectives, by modifying explanations and examples to reflect international standards.

In fiscal 2017, the revised Guidebook was translated into local languages. An education program designed for all employees at Fuji Xerox and affiliated companies was implemented to let them know and understand the Guidebook.

All Fuji Xerox Code of Conduct, All Fuji Xerox Code of Conduct Guidebook
Whistle blowing system

In fiscal 2008, Fuji Xerox introduced the “ALL FX Compliance Help Line” as a contact point for employees to report and consult about corporate ethics and compliance. This Help Line was formed by integrating the Sexual Harassment Hotline established in fiscal 1997 and the Corporate Ethics Help Line established in fiscal 2003. The ALL-FX Compliance Help Line receives reports and consultations from all employees of Fuji Xerox and affiliated companies in Japan regarding compliance-related laws and corporate ethics.

Structure of the All Fuji Xerox Compliance Help Line
Compliance Education

Since fiscal 2008, we have held companywide Compliance Training (general legal training) sessions at Fuji Xerox and domestic affiliates to improve understanding of basic legal matters, formulating training materials jointly with FUJIFILM Holdings Corporation and FUJIFILM Corporation, and implementing them in the form of a Legal Risk Assessment Test.

In addition to anti-corruption training (including examples of misconduct and checkpoints to prevent fraud) introduced in fiscal 2010 to safeguard against misconduct, we implemented new misconduct prevention training, adding questions on sexual and power harassment, in fiscal 2011. In fiscal 2017, the Legal Risk Assessment Test was taken by 23,568 employees, a figure that accounts for 99% of all eligible employees of Fuji Xerox and its domestic affiliates.

To promote awareness of legal issues, we have continued to issue the semimonthly newsletter Easy Legal News on the company intranet since fiscal 2009. The newsletter covers selected topical issues and explains their legal aspects in simple language.

In addition to these ongoing efforts, we are creating and revising theme-based compliance guidelines Note 2 that summarize compliance matters that are regarded as risky from a legal perspective (such as subcontracts, the Anti-Monopoly Act, and temporary staffing services).

Moreover, general education programs for all employees, we provide compliance training tailored to specific job categories. Since fiscal 2012, we have been providing group training for new managers twice a year (including the presentation of case studies).

In fiscal 2017, we continued programs to disseminate the basic ideas and rules. In response to the inappropriate accounting practices at overseas sales affiliates, we also implemented awareness-reforming programs to prevent a recurrence of similar mistakes.

A groupwide compliance education program and a subsequent questionnaire survey were conducted by Fujifilm Holdings. As a result, more than 90% of attendees of the education program responded that they understood what actions they should take in the future.

In fiscal 2018, we will continue to take measures mainly focusing on corporate culture reform. Heads of every organization will submit a letter of compliance commitment, and conduct educational programs on awareness change for compliance management. And all officers and employees will submit a pledge of compliance with the ALL-FX Code of Conduct.

Fujifilm Holdings Groupwide Compliance Education (conducted by Fujifilm Holdings)
Target audience Description of the program Fiscal 2017 performance
All employees Compliance education and questionnaire survey regarding awareness Once, with participation of 90,688 employees from 320 organizations
Details of Compliance Education (Fuji Xerox in Japan)
Target audience Education Program Fiscal 2017 Results

All managers

Labor Management Training (Web-based training to disseminate the importance of Labor Management that is the foundation of business management)

Once: 4,276 participants completed the program

All executive officers and employees

Training on general legal knowledge (Web-based training for fraud/harassment as well as basic legal knowledge)

Once: 23,568 participants

All employees including contracted employees and dispatched employees

Risk Management Training (Web-based training on risk management including information security)

Once: 29,994 participants

New executive officers

New executive officer training (Group training on general risk management for executives including directors’ management duties and responsibilities, corporate laws, and risk concerning general affairs, human resources, etc.)

Once, 22 participants

New managers

New managerial staff program (Group training such as lectures about disciplinary action and group discussions using examples to obtain general compliance knowledge that managerial staff should know)

5 times, 324 participants

New employees

New employee training (Group training for legal compliance to maintain the Basic Corporate Quality by understanding the basic CSR policies and activities)

Once, 409 participants

Strengthening Risk Management

Risk Management

Decisions concerning significant risks are made by the CSR Committee Note 1, which is a management meeting organ chaired by the executive vice president responsible for risk management.

In 2017, some inappropriate accounting practices became apparent in overseas sales companies. In response to these serious operational issues, Fuji Xerox established the Risk Management council to reinforce its risk management structure in the following areas:

  1. Crisis management
  2. Complete measures to prevent a recurrence of compliance problems
  3. Risk management in daily operations
  4. Reporting to organizations in higher hierarchies

Basic Policy for Risk Management


To maximize value for stakeholders by appropriately controlling and responding to risks in all organizational units and businesses

Prerequisites for control
  1. Risk management covers all organizational units, businesses and tasks.
  2. Risks are identified and decisions on countermeasures are made systematically and rationally.
  3. Rational and effective responses are determined in accordance with the potential impact and likelihood of risks.
  4. Rules and records are thoroughly documented to promote shared understanding by all involved and to strengthen accountability.
  5. The effectiveness of the establishment, operation and maintenance of risk management systems is assessed in each business year.
  6. Sufficient management resources are deployed, effective communications are conducted, and employees are effectively motivated and assessed for evaluation.
Risk Management Promotion System

At Fuji Xerox, all important decisions related to risk management are made by the CSR Committee, which is chaired by the executive vice president responsible for risk management. All Fuji Xerox Risk Response Examining Unit will be convened to assist the CSR Committee if an issue arises involving the management of a particular risk.

Risk Management Promotion System
Crisis Management

Among the various risks, Fuji Xerox uses the term “crises” to refer to accidents, disasters, scandals and other events that clearly endanger our assets, business and reputation or the lives, health and property of our associates and against which we must take urgent measures. In Japan, the escalation criteria were communicated throughout the company by using the “Crisis Escalation Guidelines.” In the event of a crisis, it shall be promptly reported to the management team in consideration of its materiality and impact. Overseas affiliated companies also established guidelines to strengthen their crisis management in fiscal 2017, based on lessons learned from the incidents of inappropriate accounting at overseas affiliates.

Risk Management in Daily Operations

We conduct risk management activities every year by setting the priority themes for the year in consideration of the social situation, environmental changes, the details of our business, the probability of occurrence of assumed risks and their impact on our business management, and changes in our business systems and society. Specifically, all our in-house organizations including those outside Japan identify their risks, create “risk maps” and clarify the priority of the identified risks based on their impact and frequency. Based on these results, the CP&RM Department, which is the department in charge of risk management at the Head Office, performs a risk evaluation. From among the items thus evaluated, the CSR Committee annually identifies those with the highest priority as serious managerial risks. Measures are then set against these risks, which are subject to management review. In particular, disaster control/mitigation and business continuity measures are further enhanced across the business domains and regularly reviewed by the CSR Committee Note 1 so that we will not forget the experiences and lessons learned from the Great East Japan Earthquake.

Risk mapping at Fuji Xerox
Measures to prepare for large-scale natural disasters

Fuji Xerox and its affiliats strive to take appropriate actions, from initial actions to actions to ensure business continuity, based on its Action Policies for Large-Scale Disasters.

To prepare for earthquakes occurring directly beneath the Tokyo Metropolitan Area and Nankai Trough earthquakes that are expected to occur with high probability, we not only reserve materials but also work to enhance employees’ awareness of disaster control and establish and improve the cross-departmental disaster control system.

Action Policies for Large-Scale Disasters

Based on the following policies, Fuji Xerox and its affiliated companies strive to deliver ease of mind to all customers and other stakeholders.

  • We respect the lives of all employees and visitors to our sites. We put first priority on securing safety, including taking measures to minimize damage to our facilities in the event of a disaster and measures to protect people from disasters.
  • We fulfill our social responsibilities through the delivery of products and services to customers.
  • We provide support for restoration and restructuring activities in disaster-stricken areas.

In fiscal 2017, Fuji Xerox set September 1 as “ALL-FX Disaster Control Day,” aiming to remind its employees that every companies, employees and sites should accelerate preparations for potential disasters.

On September 1, 2017, we conducted a total inspection of disaster control facilities, a business continuity drill and a employees’ safety confirmation drill. Executives also participated in these drills.

In fiscal 2018, we will continue disaster preparations and drills and will also take measures against potential damages and risks arising from storms, volcanic eruptions and other disasters.

Countermeasures for New Strains of Influenza

Fuji Xerox and its affiliated companies have continued to take actions against potential pandemics of new strains of influenza by establishing and following the Guideline for Actions Against Pandemic Influenza.

In fiscal 2017, based on the action plan included in the Guideline, we reviewed and updated measures that put first priority on the safety of employees and the business continuity plan in the event of a pandemic. We will continue to pay careful attention to determine the latest information and make preparations to be able to cope with worst case scenarios.

Future Direction

For crisis management, we will introduce the know-how that we have accumulated in Japan more proactively to our overseas sites to prepare against a range of incidents across all our bases.

For risk management in daily operations, in addition to conducting conventional activities, we will enhance disaster control/mitigation and business continuity measures to prepare against inland earthquakes in the Tokyo metropolitan area and Nankai Trough earthquakes by using lessons learned from earthquake that hit Kumamoto in April 2016.

Information Security

Fuji Xerox has set guidelines on the disclosure of information in order to ensure the transparency and fairness of its management information and other corporate information and to proactively meet the needs for information disclosure.

We are also making effective use of our information resources in view of recent social trends while protecting information as required. In line with our progress in the solution service domain, we are increasingly dealing with the personal/confidential information of our customers. In response, we include ensuring information security in our priority management themes. In addition to measures related to our products and services, we are implementing diverse measures, such as those to enhance internal governance, so that our customers can entrust us with their information resources with peace of mind.

Information Security Basic Policy

Fuji Xerox and its affiliates strive for strong information security and continue to work on this issue so as to be able to provide peace of mind to customers and other stakeholders.

  1. Purpose of Information Security
    The purpose of information security is to protect information received from customers and suppliers, the Company's own technical information, and other sensitive information from the threats of leakage, alteration, and loss and to handle such sensitive information in a proper manner.
    In particular, we apply stricter control and operational procedures when we handle confidential information and the personal information of customers to prevent leakage of these types of information.
  2. Operation of Information Security
    Under a system of corporate-wide control, we manage and operate information security in accordance with applicable laws and regulations and in-house Company rules.
    Specifically, we implement security programs, inspections, and improvement efforts based on risk assessment results. We also provide employee education programs to raise and enhance the security awareness of employees.
  3. Control of Information Security
    In the event of any security incident occurring, we will promptly make initial responses, including preventing the expansion of damage, and escalate the issue to management team and related organizations to minimize the impact of the incident and implement necessary measures to prevent the recurrence of a similar incident.

Please see the Fuji Xerox Information Security Report for details.

Summary on Information Security

Fuji Xerox regards that one of our prioritized management themes is risk management; protection against external threats and internal vulnerabilities. Information security is considered a key part of risk management, and we have been implementing a variety of measures accordingly. We believe that the most critical risk in information security is the leakage of information, such as a leak of personal information or confidential information that has been entrusted to us by our customers. In order for our customers to feel safe in allowing us to maintain their information assets and for them to utilize our solution services, we will first establish an optimal information security structure within the company, and will continue to implement the PDCA cycle to eliminate information security incidents and enhance the management of information security.

Concept of Information Security Governance

The approach of Fuji Xerox toward information security governance is based on the concept illustrated in the diagram below. We have been increasing the awareness of our employees on the policies and rules regarding information security, and have been ensuring that all incidents involving information security are properly reported. We have also been issuing the Information Security Report to inform our customers and partner companies of our activities and have them evaluate our efforts, thereby seeking to provide a higher level of information security governance.

Information Security Promotion System

In April fiscal 2018, Fuji Xerox established a new department, the Compliance & Risk Management Department (hereinafter the “CP&RM Department”). Under the CP&RM Department, an information security center was formed to build a system to supervise and promote information security throughout the company. This center is seeking to promote information security throughout the company by working together with the Computer Security Incident Response Team, which is a cross-departmental group for the prevention of cyber-attacks, the Information and Communication Systems Department, which is responsible for IT governance, and Fuji Xerox Information Systems Co., Ltd., which engages in the development and operation of IT infrastructure as Security Operation Center (SOC).

Activities in 2017

In fiscal 2017, Fuji Xerox conducted the following actions to aim to strengthen governance on information security and increase productivity simultaneously.

  1. The All Fuji Xerox Computer Emergency Response Team (Fuji Xerox CERT) monitored and took actions against cyber incidents, and analyzed them. It also provided education to employees, and conducted activities to minimize damage in the event of an incident and to prevent a recurrence of similar incidents in the future.
    For example, newsletters for employees, education and training not to respond to suspicious e-mails were provided. The Team also made preparations to prevent a cyber incident and minimize damage in cooperation with related organizations.
  2. To comply with the revised Act on the Protection of Personal Information of Japan (enforced in May 30, 2017), we have reviewed our rules and handbook and conducted educational, awareness-raising and inspection activities across the board for the appropriate management of personal information, including personal identity numbers.
    We also collected information necessary to comply with laws of each country related to the protection of personal information, and conducted our operations in accordance with the local regulations/guidelines.
  3. To prevent both the intentional and unintentional leaking of information by employees and partner companies, we had an external audit organization carry out security audits of our business operations with a high risk of information leakage. Moreover, we consolidated operations related to the paper audits of our partner companies to enable central management of the related information. We also worked to standardize operational processes and adopted best practices across the organization to prevent security incidents.

  4. We conducted educational and awareness-raising activities to ensure the escalation of any security issues at our sites including those outside Japan.

Acquisition Status of Information Security Management System Certification

Fuji Xerox and its affiliates promote the acquisition of third-party certification for information security. The table below shows the acquisition status for Information Security Management System (ISMS) certification and the Privacy Mark as of March 31, 2018.

Acquisition Status of ISO/IEC 27001 Certification

Fuji Xerox Co., Ltd.

Headquarters, Research/ Development/ Manufacturing, Sales offices

Domestic Sales Network

Kitanihon Area

Fuji Xerox Hokkaido Co., Ltd.
Fuji Xerox Iwate Co., Ltd.
Fuji Xerox Miyagi Co., Ltd.
Fuji Xerox Fukushima Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kitanihon Co., Ltd.

Kanto Area

Fuji Xerox Ibaragi Co., Ltd.
Fuji Xerox Tochigi Co., Ltd.
Fuji Xerox Gunma Co., Ltd.
Fuji Xerox Saitama Co., Ltd.
Fuji Xerox Chiba Co., Ltd.
Fuji Xerox Niigata Co., Ltd.
Fuji Xerox Nagano Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kanto Co., Ltd.

Shutoken Area

Fuji Xerox Tokyo Co., Ltd.
Fuji Xerox Tama Co., Ltd.
Fuji Xerox Kanagawa Co., Ltd.

[Regional Headquarters]
Fuji Xerox Shutoken Co., Ltd.

Chubu Area

Fuji Xerox Hokuriku Co., Ltd.
Fuji Xerox Gifu Co., Ltd.
Fuji Xerox Shizuoka Co., Ltd.
Fuji Xerox Aichi Co., Ltd.
Fuji Xerox Aichi-Higashi Co., Ltd.
Fuji Xerox Mie Co., Ltd.

[Regional Headquarters]
Fuji Xerox Chubu Co., Ltd.

Nishinihon Area

Fuji Xerox Kyoto Co., Ltd.
Fuji Xerox Osaka Co., Ltd.
Fuji Xerox Hyogo Co., Ltd.
Fuji Xerox Okayama Co., Ltd.
Fuji Xerox Hiroshima Co., Ltd.
Fuji Xerox Shikoku Co., Ltd.

[Regional Headquarters]
Fuji Xerox Nishinihon Co., Ltd.

Kyushu Area

Fuji Xerox Yamaguchi Co., Ltd.
Fuji Xerox Fukuoka Co., Ltd.
Fuji Xerox Nagasaki Co., Ltd.
Fuji Xerox Kumamoto Co., Ltd.
Fuji Xerox Kagoshima Co., Ltd.

[Regional Headquarters]
Fuji Xerox Kyushu Co., Ltd.

Affiliated Companies (Japan)

Fuji Xerox Advanced Technology Co., Ltd.

Fuji Xerox Manufacturing Co., Ltd.

Fuji Xerox InterField Co., Ltd.

Fuji Xerox Service Creative Co., Ltd.

Fuji Xerox Service Link Co., Ltd.

Fuji Xerox System Service Co., Ltd.

Itabashi affiliated center includes Sales Headquarter, Jinbocho center, Osaka center, Hokkaido branch, Tohoku branch, Chubu branch, Nishinihon branch, Yokohama center, Tokyo center, Musashi center (Akishima), Musashi center (Mizuho), Musashi center (Souma), Yokohama center, Aichi center, Aioi center, Kure center, Kure center (Shinguu), Mie sales office

Affiliated overseas companies

Fuji Xerox Korea Co., Ltd.
Fuji Xerox of Shenzhen Ltd. (China)
Fuji Xerox of Shanghai Ltd. (China)
Fuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. (China)
Fuji Xerox Document Management Solutions Asia Limited,
Taiwan Branch
Fuji Xerox Document Management Solutions (Hong Kong)
Fuji Xerox Business Force (Australia)
Fuji Xerox (Thailand) Co., Ltd.
Fuji Xerox Australia Pty. Ltd.
Fuji Xerox Asia Pacific Pte. Ltd.
Fuji Xerox Industry Development (China) Co., Ltd.
Fuji Xerox Global Services
Fuji Xerox (Hong Kong) Limited
Fuji Xerox Asia Pacific Pte. Ltd (Malaysia Branch)
Fuji Xerox Asia Pacific Pte. Ltd (Myanmar Branch)
Fuji Xerox Malaysia Sdn Bhd
Fuji Xerox New Zealand Limited
Fuji Xerox Asia Pacific Pte Ltd (FXPC)
Fuji Xerox Singapore Pte Ltd.
Fuji Xerox Taiwan Corp.
Fuji Xerox Vietnam Company Limited
Fuji Xerox Philippines,Inc.

Status of Privacy Mark Accreditation

Organization name
Fuji Xerox System Service Co., Ltd.
Fuji Xerox Learning Institute Inc.

Future Direction

Also, in fiscal 2018, we will conduct the following activities to achieve zero serious incidents by enhancing the governance of information security while increasing productivity.

  1. We will develop preventive measures based on lessons learned from the last year’s cyber incidents. We will strengthen collaboration with related organizations in and outside Japan in the event of a cyber incident to prevent worsening of the incident and the damage.
  2. To ensure compliance with the information-related laws enforced in different countries, including the revised Act on the Protection of Personal Information of Japan, and prevent the occurrence of serious incidents, we will review our rules and foster educational, awareness-raising and inspection activities in a planned manner.
  3. We will ensure speedy and steady escalation in the event of an incident. We are also implementing measures and enhancing the internal control of high-risk operations to prevent incidents, such as the intentional and unintentional leaking of information by employees and partner companies.

Respect for Human Rights

Approach to Human Rights

Respect for human rights and nondiscrimination are deeply embedded in the ALL-FX Code of Conduct. The Fujifilm Group Charter for Corporate Behavior established in April 2007 also sets “respect for human rights” as the fundamental policy guiding operations in the Fujifilm Group.

In June 2018, the CSR committee of Fujifilm Holdings, which is chaired by the CEO and comprised of directors of Fujifilm Holdings, adopted the “Fujifilm Group Human Rights Statement.”

This Human Rights Statement reflects opinions and advice from group companies in and outside Japan and external stakeholders. The Statement declares that the Group supports international principles related to human rights, including the “International Bill of Human Rights” and the “UN Guiding Principles on Business and Human Rights”; and identifies risks of human rights infringement in its business operations and takes necessary actions to reduce these risks.

For specific efforts, Fuji Xerox identified the risk of human rights infringement in the supply chain as a priority task to be addressed and has worked to mitigate this risk.
Regarding the supply chain and overseas suppliers in particular, we strive to prevent human rights violations, such as child labor and forced labor, by requiring compliance and monitoring/evaluating our suppliers status in ethical procurement system. (For details, please refer to the section, “Strengthening supply chain management.”)

In fiscal 2017, to make a more comprehensive human rights impact assessment in the near future, we examined operational areas in which sailient human rights issues may arise, and identified ten potential risks.

Regarding employee engagement on this topic, In fiscal 2016 Fuji Xerox revised the ALL-FX Code of Conduct Guidebook, which explains the ALL-FX Code of Conduct by using examples to facilitate employees’ understanding of the Code. The revised Guidebook contains additional explanations on human rights issues, and reflects global standards. The revised Guidebook (in Japanese) was translated into English, Chinese (both in simplified Chinese characters and traditional Chinese characters), Korean and Vietnamese. A comprehensive educational program on ALL-FX Code of Conduct designed for all employees at Fuji Xerox and its affiliates was conducted in fiscal 2017.
We also provide e-learning programs on human rights in general, sexual harassment, power harassment, mental health, and diversity. Education on the Code of Conduct is also included as a part of new employee training, new manager training and other education programs based on job grades. In addition, we conduct a human rights slogan contest once a year and distribute a newsletter on human rights to managers of internal organizations twice a year to enhance employee awareness of human rights. If an employee at Fuji Xerox discovers a matter that does not or may not comply with the ALL-FX Code of Conduct or infringes on human rights, the employee can use the compliance help line of each company or the FUJIFILM Holdings Hotline, a whistle blowing system, to request correction and remediation.

The Fujifilm Group has also established a “Contact Sustainability” to receive comments and opinions on our CSR activities including issues on human rights Group widely from external stakeholders. Fuji Xerox will promote the employees’ understanding on the Fujifilm Group Human Rights Statement, conduct more comprehensive human rights impact assessments and strengthen measures to prevent and mitigate infringements of human rights.

Common Code of Conduct for the Fujifilm Group (descriptions on human rights excerpted from the ALL-FX Code of Conduct)

Respect for basic human rights

The most fundamental aspect of compliance is respect for basic human rights. Individual dignity is at the core of our innate human rights, and there can be no compliance if such rights are not respected and protected. Observing the following points will make our work environment better and is essential for truly enhancing productivity.

1.Respect and protection of human rights

We respect and protect basic human rights guaranteed by international declarations as well as national constitutions and judicial precedents, and we do not infringe on such rights.

2.Prohibition of discrimination

We respect one another as individuals and do not discriminate on the grounds of ethnicity or race; religious or political convictions or other beliefs; gender; regional or family background; disability; or age.

3.Prohibition of harassment

We do not speak or act in ways that degrade individual dignity based on issues such as gender, authority or position (sexual harassment or power harassment), nor do we engage in any other form of harassment.

4.Protection of privacy

We do not disclose information relating to individuals' private lives gained in the workplace or in the course of our duties without the clear consent of the individual concerned.

5.Respect and protection of basic labor rights

We respect and protect basic labor rights, including workers' rights to organize and bargain collectively, and we do not infringe on such basic labor rights.

6.Prohibition of forced labor / child labor

We do not take part in any form of forced labor or child labor.

7.Workplace health and safety

We comply with workplace health and safety laws as well as regulations designed to prevent workplace accidents. We ensure safe and healthy working conditions, promote the creation of comfortable work environments, and do not act in ways that conflict with these aims.

Fujifilm Group Code of Conduct

  • Note 1 Renamed to the Compliance & Risk Management Committee in July 2018.
  • Note 2 Sales activities for public sector; subcontracts; environmental regulations; temporary staffing services; the Companies Act; exports and imports; the Anti-Monopoly Act; and laws governing service businesses.