Our Management System

Operating on the principle that "CSR is synonymous with corporate management," Fuji Xerox strives to contribute to the betterment of society by creating new value for the stakeholders while continuously improving its business processes to boost the company's competitiveness.

We understand that to achieve these aims, we need to create ever-evolving value that reflects changes in the social and business environment. In order to increase its value, the company has introduced into its management process the mechanisms, which help to incorporate stakeholder expectations into business decisions and implement the PDCA (plan-do-check-act) continuous improvement cycle.

Communication and Monitoring

Fuji Xerox places high priority on communication and monitoring to help management incorporate stakeholder evaluations and feedback into the management process.

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Fuji Xerox promotes dialogue with stakeholders by providing access to CSR information through the Sustainability Report, website, and other channels. Fuji Xerox regards the Sustainability Report as a particularly important tool for customers and employees alike. The process of actively explaining company policies and activities to customers puts our employees in closer touch with the rest of society and heightens their awareness of conditions and issues on the ground, stimulating ideas that help us provide better value to our stakeholders.

Communication methods

  • Official website
  • Sustainability Report
  • Messages from the president
  • Employee website
  • Environment & community engagement campaign
  • CSR education


We recognize the importance of monitoring its achievement against stakeholder expectations and incorporating the feedback into our management decisions so as to ensure the ongoing development of management at Fuji Xerox. For this purpose, we periodically hold Stakeholder Dialogues in which top executives discuss management topics with outside experts, conduct stakeholder satisfaction surveys, and distribute an internal CSR questionnaire to assess progress and identify issues among our affiliates in Japan and overseas.

Monitoring methods

  • Customer satisfaction surveys
  • Brand surveys
  • Self-evaluation by suppliers for ethical procurement
  • Dialogue with CSR experts
  • Employee satisfaction survey
  • CSR questionnaire for affiliated companies (PDCA survey)

Stakeholder Dialogues

Every year Fuji Xerox holds a Stakeholder Dialogue on key management themes with the aim to gather input from customers, business partners, local communities and various other stakeholders in order to meet their expectations and continuously enhance the company's corporate value.

In fiscal 2015, we held a dialogue meeting on the theme of cultural inheritance between four of the stakeholders and our directors. We invited the four participants to the meeting from facilities in Kyoto to which we had donated replicas of historical documents as part of our community engagement activity. The invitees explained the importance of using replicas for cultural inheritance, as they can be touched directly by hand, and how the donated replicas were used at their facilities. They also made requests to us, including a request to develop a technology to read characters written in semi-cursive "running" script, and these requests gave us a tip for our future activity.

CSR Governance

In April 2010, Fuji Xerox instituted the CSR Committee as part of our ongoing effort to fully integrate CSR into business operations.

In fiscal 2015, we established the Bridge Meeting as an organization to discuss and set medium- to long-term management policies, framework and targets. The CSR Committee is one of several "function-based committees" established under the Board of Directors and the Corporate Executive Committee. In addition Fuji Xerox has developed a management process under which the CSR Committee plays a leading role in translating the policies and plans adopted by top executives into concrete action by each business unit and also receives and responds to the feedback from the front line as part of the PDCA continuous improvement process.

The CSR Committee meets regularly to identify issues related to each of the stakeholder groups and draws up corporate commitments for improvement (CSR indicators).

In fiscal 2015, we simultaneously obtained certifications for quality, environmental and information security management systems by integrating certification acquisition processes, which had been operated separately by base and function across a total of 40 companies and 30,000 employees, for the efficient management of the systems.

An important topic under the CSR Committee's jurisdiction is risk management. Fuji Xerox is serious about managing risk, not only through emergency preparedness but also through risk management operations aimed at managing ordinary risk, especially latent risks, in terms of likelihood of occurrence and anticipated severity of impact on business in case of occurrence. Fuji Xerox executives regularly hold CSR Committee meetings to identify, discuss, and make decisions on high-priority risk management items.