Countermeasure for unintended data loss when stacking DocuWorks documents in DocuWorks Desk

March 20, 2019

We have found an unintended data loss issue when stacking DocuWorks documents under certain conditions in DocuWorks 9 (versions 9.0.0, 9.0.3, 9.0.4).

DocuWorks 9 update 9.0.5 can now be downloaded to fix this issue. If you are using DocuWorks 9 (versions 9.0.0, 9.0.3, 9.0.4), please promptly update to version 9.0.5.

We apologize for the inconvenience caused.

How to get DocuWorks 9 update 9.0.5

DocuWorks 9 update 9.0.5 can be downloaded from this site.

DocuWorks 9 updates

  • DocuWorks 9 update 9.0.5 (32-bit)
  • DocuWorks 9 update 9.0.5 (64-bit)

Fuji Xerox Direct user ID is needed for downloading DocuWorks 9 update 9.0.5. Refer to this page for details.

Affected products/versions

DocuWorks 9 (versions 9.0.0, 9.0.3, 9.0.4)
Full version (license version, volume license version), subscription version, or trial version

Conditions

Under DocuWorks Desk Options, [Edit in Network Folder] is set to [Copy to Temporary Folder and Edit] (DocuWorks 9 default setting)

Issue description

When stacking DocuWorks documents in a shared folder via DocuWorks Desk, if any of the target files is being opened by another user, the stacked file may be lost.

Also, if a binder or container in a shared folder is open, files stacked in that binder or container may be lost.

This issue does not occur under the following conditions.

  • Operations on local drive

Tentative countermeasure

If you are using an affected version of DocuWorks 9 and are unable to apply DocuWorks 9 update 9.0.5 promptly, please be sure to change the following settings. This change must be made for each user account.

  1. Start DocuWorks Desk, then run DocuWorks Settings from File menu to display Preferences screen.
  2. Under DocuWorks Desk Options, select Document Operation and set [Edit in Network Folder] to [Edit Directly].

  3. Select [OK] or [Apply] to update settings.