Fuji Xerox to Manage Print Environment at
Sagawa Express Major Offices Nationwide

Managed Print Services Reduce the Delivery Company's TCO by More Than 20% Over Five Years

November 25, 2009

TOKYO, November 25, 2009 — Fuji Xerox Co., Ltd. manages the print environment at major offices across Japan of Sagawa Express Co., Ltd. The five-year outsourcing service agreement calls for Fuji Xerox to help Sagawa Express achieve TCO (Total Cost of Ownership) reduction by more than 20 percent while optimizing the company's overall print environment.

As a leading delivery company with 38,585 employeesNote 1, Sagawa Express offers community-based services from sales offices all over Japan. By introducing XOS, Fuji Xerox's Managed Print Services (MPS), Sagawa Express outsources its entire print device management and related operations to Fuji Xerox. Freed from the burdens of device and cost management, Sagawa Express will be able to reduce TCO while taking advantage of an optimum print environment.

To optimize a customer's print environment, Fuji Xerox conducts an assessment and evaluation of the customer's direct and indirect costs, processes as well as needs for document printing, and provides a report of any identified issues and print-related TCO. Based on these results, it develops an optimization plan to build a new office print environment. Fuji Xerox also creates guidelines for maintaining the optimal arrangement to strengthen the control of print devices management. By following this plan to install the optimum number of print devices at optimum locations throughout its office environment, Sagawa Express has reduced the number of print devices by more than 30 percent while maintaining its employees' convenience.

Sagawa Express has been proactively taking a number of environmental initiatives, including its acquisition of about 4,300 low-emission natural gas powered trucks, giving it the largest company-owned fleet in Japan. With the print device reduction, the company is expecting to reduce both power and paper consumption.

Fuji Xerox is bolstering domestic sales of XOS by expanding the target market, and has educated 600 sales representatives who are in charge of approximately 1,000 groups of major enterprises. Further, Fuji Xerox's all corporate officers, no matter what they are in charge, are involved in sales activities to demonstrate the values and advantages of XOS that helps customers solve their business issues, directly to customers' top management.

About XOS

XOS is an outsourcing service called Managed Print Services, which undertakes and manages all print environment work processes involving printers and multifunction devices.

Xerox open new window and Fuji Xerox have been placed by Gartner, Inc., in the Leaders QuadrantNote 2 of the 2009 Magic Quadrant for Managed Print Services WorldwideNote 3. Gartner's Magic Quadrant offers visual snapshots of a market's direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute. Based on the Lean Six Sigma methodologyNote 4 combined with rigorous data analysis, Fuji Xerox provides consistent, high-quality services worldwide together with Xerox open new window.

In addition, Xerox open new window and Fuji Xerox have been highly evaluated as outsourcing service vendors, achieving the top ranking in the category of Document Process Outsourcing (DPO) in the 2009 Black Book of OutsourcingNote 5, an annual guide that evaluates the costs and benefits of outsourcing.

For details of XOS, please access:

Note 1
As of March 2009.
Note 2
For details, access:
Note 3
Gartner "Magic Quadrant for Managed Print Services Worldwide" by K.Weilerstein, et al. August 21, 2009. The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Note 4
Lean Six Sigma is a management quality control technique that is a combination of lean manufacturing, a production practice to streamline operations by eliminating waste, and six sigma, business management strategy that establishes solid business processes
Note 5
For details, access: