Fuji Xerox Ranked Highest in J.D. Power Asia Pacific
IT Solution Customer Satisfaction Study
Earned Highest Ranking in All Four Factors
October 25, 2010
TOKYO, October 25, 2010 — Fuji Xerox Co., Ltd. was ranked highest in the J.D. Power Asia Pacific 2010 Japan IT Solution Customer Satisfaction Index StudySM, which was released on October 5 by J.D. Power Asia Pacific, Inc., a global marketing information service company.
Fuji Xerox also ranked highest in the industry for both large and small/medium-sized businesses of the 2010 Japan Color Copier Customer Satisfaction Index StudySM, as well as in the 2010 Japan Color Printer Customer Satisfaction Index StudySM.
The 2010 Japan IT Solution Customer Satisfaction Index StudySM surveys business entities across Japan with one hundred or more employees on their level of satisfaction with regard to system development contractors.
The study examines four factors, respectively weighted with the degree of influence upon the level of satisfaction. The factors include contact response (25 percent), system development capability/system engineering (25 percent), project management (22 percent), and after-development support (28 percent). Among the 15 vendors evaluated, Fuji Xerox received the highest scores in all four factors.
Fuji Xerox continues to provide products and support that meet industry-leading evaluation, while aiming to provide quality services that increase customers' business efficiency and assist them in solving their management issues. Accordingly, Fuji Xerox fosters its activities aimed at achieving higher customer satisfaction.
J.D. Power Asia Pacific conducted this study during July and August through a mail survey, and received 2,639 responses from business entities that are outsourcing system development.