Fuji Xerox Establishes Sales Partnership With Zoho to Expand Lineup of Cloud-Based Business Services

Offers Customer Management and Sales Promotion Services for Efficient Sales Activities

February 20, 2019

TOKYO, February 20, 2019 – Fuji Xerox Co., Ltd. has reached agreement with Zoho Corporation Pvt. Ltd to establish a sales partnership for the Zoho suite of cloud-based business application services. The services support corporations and organizations with customer management and sales promotion, and beginning today Fuji Xerox will launch these services in Japan. A sequential launch in Asia-Pacific countries/regions will follow, starting from Australia, New Zealand, Singapore and Hong Kong.

With this partnership, Fuji Xerox will expand its service offerings in customer management, sales promotion, and web marketing services, to enable its users to transform their businesses through the utilization of information and communication technology (ICT). The offerings will provide users with a wider variety of applications to revamp their current sales processes and customer contact operations. Additionally, a face-to-face support from Fuji Xerox is available accommodating each user’s business processes.

The two companies have decided to integrate their technologies into a single platform to expand the scope of partnership beyond just technology—they established a technology partnership in 2011— and into the area of sales, as the global competition intensifies in the Software as a Service (SaaS) sector. This will allow the two companies to provide users with more applications speedily and globally, as well as to continue offering services that meet their needs.

<Overview of Zoho CRM Plus>

Fuji Xerox has been offering customer management and sales promotion services through the SkyDesk suite of cloud-based applications which incorporated technologies from Zoho. However, this new partnership will see the addition of services such as online surveys (Survey), web form creation (Forms), and the creation of workflows that are integrated with cloud services (Flow). Another new addition is Zoho CRM Plus, a bundled package of nine mainly sales-promotion- related services that broadly cover sales and marketing operations at an affordable price.

Since the technology partnership signed, Fuji Xerox and Zoho have been mutually supplying and sharing technologies to the global market. Some of the services that have been offered up to now, such as SkyDesk CRM, will be gradually integratedNote into Zoho services as Fuji Xerox begins the sale of these services. During the integration process, Fuji Xerox will assist customers with migrating their data to the new services at their request.

[List of Services and Prices]

Names in parentheses are the names of the equivalent SkyDesk services currently provided

Name of service Main functions Price (JP yen) Contract unit CRM Plus Function currently provided in SkyDesk
CRM Plus Bundled package centered on CRM From 6,000 No. of users  
CRM Customer management system From 1,440 No. of users
Analytics(Reports) Analysis of BI (business information) and analytical reports From 2,700 Organization
Campaigns Sales promotion emails, marketing automation From 360 No. of messages sent / no. of registrations
SalesIQ Analysis of website visitors, chat From 2,052 No. of users
Desk(Support) Customer support From 1,440 No. of users
Social SNS management/analytics From 1,000 Organization
Motivator Gamification for sales personnel From 7,200 Organization
Projects Project management From 2,400 Organization
Survey Online surveys From 3,000 No. of users  
Forms Creation of web forms From 960 Organization    
Flow Integration of cloud services From 1,000 Organization    
Cliq Group chat From 120 No. of users  
Creator Creation of database apps From 1,200 No. of users  
WorkPlace(Mail) Web mail/communication From 120 No. of users  
Docs Cloud storage for organizations and businesses From 300 No. of users  
  • Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.
  • The services and products named in this press release are registered trademarks or trademarks of the companies concerned.

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