Fuji Xerox Ranked Highest in J.D. Power 2020 Japan Color MFP Customer Satisfaction StudySM

Among Large & Midsize Business Segment.

September 28, 2020

TOKYO, September 29, 2020 – Fuji Xerox Co., Ltd., was ranked highest in the large & midsize business segment of the J.D. Power 2020 Color MFP Customer Satisfaction StudySM, which was released on September 15 by J.D. Power Japan, Inc., a global research and consulting firm on customer satisfaction.

The J.D. Power 2020 Japan Color MFP Customer Satisfaction StudySM for the large & midsize business segment is an annual study targeting business entities across Japan with 30 or more employees. The study rates the usage situation, various experiences and level of satisfaction regarding the color multifunction devicesNote 1 used at offices. Customer satisfaction is measured using four factors (product, sales services, maintenance service, cost) that influence the overall level of satisfaction. Users evaluate their devices by specific items listed under each factor, and the results are then calculated to derive the score for the overall level of satisfaction. This final score determines the company’s ranking in the customer satisfaction index.

Out of seven companies that were targeted, Fuji Xerox received the highest scores in the two factors of product and sales services. Fuji Xerox is aiming to provide quality solutions and services that meet customers’ management challenges, including enhancement of their business efficiency and information security, while providing products and customer support worthy of receiving the industry’s highest evaluation.

No. 1 in J.D. Power 2020 Japan Color MFP Customer Satisfaction StudySM Among Large/Midsize Business segment.

J.D. Power conducted this study in July as a mail survey, and received 6,713 responses
for the large & midsize business segment. For details, please access the J.D. Power
official site:https://japan.jdpower.com

  • Note 1 Refers to digital multifunction devices that serve not only as a copier, but also as a printer, fax machine, scanner,etc. Small-sized table-top devices mainly used as a printer and inkjet multifunction devices are excluded.
  • Note Fuji Xerox Co., Ltd. will be changing its corporate name to FUJIFILM Business Innovation Corp. as of April 1, 2021.

Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.

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