Customer Case Studies - Nagoya UniversityWork Support Office, Personnel Affairs Division, General Affairs Department
Nagoya University was established as the Nagoya Imperial University in 1939, and under free and vigorous academic culture, it has promoted researches and human resources development of the world's top level and produced four Nobel Prize winners. Nowadays, University Social Responsibility (USR), including contribution to society and community, business continuity, and environmental consideration, has been requested.
From this background, Nagoya University began to positively work on employment promotion as an incorporated national university, in January 2011, established the Work Support Office whose business is office support, including checking and filling of copy paper, reuse of used paper, and inspection of AED. The Work Support Office started with two instructors and six work assistants (with disabilities). Then, it expanded its work to the support of nurseries on campus and Nagoya University Library, and gardening on campus, but was considering whether it could further expand a place to utilize the capability of persons with disabilities.
Meanwhile, the Work Support Office started to think whether it could make proofs, print, and bind a book internally seven or eight years ago, in order to improve information transmission capacity from Nagoya University by positively utilizing academic information asset held by the university. There is much information for brochure and booklet, such as printing regarding various conferences and meetings, printing regarding community including students and alumni, guides of university and faculties, and research paper in the university. The Work Support Office thought that it could offer better information by using On- demand printers to internally print (make proofs on campus) these printed materials. However, at that time, the idea did not come true because the office could not secure the necessary personnel for operation.
Points of Introduction
The General Affairs Department received the proposal, “How about printing and binding internally as a work for disabled people on campus,” from Fuji Xerox. “The idea that if we utilize the capability of disabled people to make proofs on campus, we can realize two purposes: ‘Offer information from the university’ and ‘Expand a place where disabled people play an active role’ at the same time occurred to me, and we started to consider the establishment of document center as a university’s USR activity, not just cost reduction.” (Junichi Ohya, Director, Employee Welfare Division, General Affairs Department)
The important thing in the launch of the Document Center that becomes the first scale as a national university was that just setting up environments, including buildings, printers, and systems, is not enough, and the system to support people and works as a backyard is necessary for keeping the printing quality high and getting disabled people to utilize their ability to work with vigor and enthusiasm. Therefore, Nagoya University placed instructors as a support of disabled people, and introduced Fuji Xerox’s operation support service as a work support.
Minoru Takeda who became an instructor by re-employment after retirement from Nagoya University said, “At the time of the founding of the document center, as I had just received the operation education of printers, we considered that it would be best for utilizing disabled people’s ability to order what printed materials and get them to do what work, not too easy and not too difficult, and in what procedure through trial and error. We introduced Fuji Xerox’s operation support service by biweekly regular visits from July, had Fuji Xerox share our issues with us, and improved them while gradually experiencing.”
Though start-up while searching for solution, when printed materials, including various booklets and manuals, started to be made, we received a better reputation than expected for their perfection and quality, and we now work on production with confidence that we can make it this far on campus
“Even if staff members are asked to print received documents as it is, they try to correct data distortion and raise perfection level if they are not satisfied with completed products.” Minoru Takeda and Junichi Ohya said smiling. “We have never been late for delivery date.” Meanwhile, when clients ask the document center on campus to print, the system leads to reduction of man-hour for them because it is unnecessary to exchange estimates, delivery slips, and invoices. Also, production on campus can keep information security.
Furthermore, the document center achieved the center’s founding aim that makes a place where disabled people shine. Under instructor’s support, work assistants with disabilities perform all tasks from checking the submission of manuscripts on the Web to printing, binding, and delivery, as a result, the quality has spread by word of mouth, and users are increasing.
“Whenever production is completed, we directly deliver it. We are very glad that clients say ‘Thank you’ and are delighted at the delivery. After delivery, the order is changed to ‘completion’ on the Web system, when we all say ‘Well done’ with applause, one work ends. This moment is also great pleasure and a precious custom.” (Minoru Takeda)
“At the beginning, work assistants waited for instruction, but now they start their work after they declare themselves ‘what they do today’ every morning. I just advise supplements and priorities. We do not protect them because they have disabilities. We scold them when we have to scold, and praise them when deserved. Helping them without a saying word stops their growth. We gradually expand things they can do through trial and error.” (Minoru Takeda)
The document center where disabled people work as the first national university keeps the operation on track and starts to contribute to the improvement of information transmission capacity by high-quality printing and binding.
“First, we want to improve the knowledge and know-how of design, as well as printing, in order to raise the perfection level of products. This will enable us to expand in a new business in addition to the current business.” Minoru Takeda said.
“From now on, it is necessary to increase work assistants and bring up juniors based on assumption that the amount of business increases. We expect Fuji Xerox to continuously provide us the information and know-how of preceding approaches in the future.” Tetsuya Ueno said.
“We hope Fuji Xerox will put Nagoya University’s experiences through trial and error as a model on businesses and institutions working on disabled people’s employment.” Junichi Ohya expects Fuji Xerox.
- Note The contents of this case study is as of March 2013.