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Main CSR Indicators

Meeting of the CSR Committee

At Fuji Xerox, we have formulated CSR indicators to help us gauge our progress quantitatively and improve our CSR programs and activities. The CSR Committee sets targets for each indicator, and top management reviews the company's progress toward those goals semiannually as part of the plan-do-check-act (PDCA) cycle.
In this section, we report on the performance of Fuji Xerox on indicators pertaining to those challenges identified as high-priority management themes by the CSR Committee on the basis of the needs and expectations of society, our own management goals, and the nature of our business.

Customers

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
Number of serious product incidents Fuji Xerox and affiliates (including OEM sales) 0 1 0 0
Contribution to CO2 reductions at our customers' offices Fuji Xerox and affiliates 1,519kt-CO2 2,695kt-CO2Note1 3,206kt-CO2 3,729kt-CO2
Customer loyalty index based on Fuji Xerox CS program surveys Fuji Xerox and affiliates in Japan 100 101 104
Results of ethical procurement self-assessment by production sites Production sites of Fuji Xerox affiliates (in 2014, productions sites of new-machines, components, and chemical products) Very important items
100%
(8 facilities)
100%
(10 facilities)
Important items
87.5%
(7 of 8 facilities)
100%
(10 facilities)
Production sites of Fuji Xerox affiliates (plants of new-machines, components, and chemical products) 100%
(7 facilities)
100%
(8 facilities)
100%
(8 facilities)

Number of serious product incidents

Number of serious product incidents 0

Number of product incidents during the fiscal year that were brought to the attention of Fuji Xerox as the manufacturer, and which caused or had the potential to cause major consequences, such as death, serious illness or injury, aftereffects, or fire, and which were not deemed isolated incidents.

Fiscal 2014 Performance

No major product incidents were reported in fiscal 2014, but we were alerted to instances in which an extremely rare electronic component failure had caused part of the internal mechanisms to char in certain monochrome printers supplied by Fuji Xerox between March 2002 and February 2008. While the malfunction does not have the potential to escalate into a serious incident, Fuji Xerox took preventive measures for units of the models referred to it by customers responding to the related "Important Product Announcement" on the company's official website or visiting the company.

Goals/Challenges

In fiscal 2015, we plan to step up our risk-assessment initiatives. In addition, we will continue our efforts to root out the potential for product accidents through the use of ever-more effective safety and evaluation technologies, along with strict compliance with all relevant laws and regulations.

GRI

PR2

Contribution to CO2 reductions at our customers' offices

Contribution to CO2 reductions at our customers' offices 3,206kt-CO2

Reduction in electricity consumption at customer business sites realized through use of Fuji Xerox products, solutions and services, converted to CO2 emissions.

Fiscal 2014 Performance

In fiscal 2014, our contribution to customer emissions reductions rose to 3,206 kt-CO2, surpassing our goal of 3,075 kt-CO2, thanks to increased sales of energy-efficient products as well as solutions that contribute significantly to CO2 emissions reductions.

Goals/Challenges

Our goal for fiscal 2015 is to boost our contribution to customers' CO2 emissions reductions to 3,729 kt-CO2, up 523kt-CO2 from fiscal 2014, through ongoing development of space-saving, time-saving, and transport-saving solutions, paired with more effective efforts by all sales staff to match those solutions with customer needs, in order to reach our fiscal 2020 target of reducing annual CO2 emissions by 7 million tons.

GRI

EN7, EN27

GC

Principle 7-9

Customer loyalty index based on Fuji Xerox CS program surveys

Customer loyalty index based on Fuji Xerox CS program surveys 104

Index of positive response rate to the "intent to continue business relationship" item on Fuji Xerox customer satisfaction surveys, with 2012 as baseline (100).

Fiscal 2014 Performance

In fiscal 2014, our customer loyalty index improved from the previous year thanks to concerted efforts to meet customer expectations by maintaining close communication under our CS programs.

Goals/Challenges

We will continue using the CS program to expand and intensify our efforts to foster a high level of brand loyalty among all customer segments in every region.

GRI

PR1

Results of ethical procurement self-assessment by production sites

Results of ethical procurement self-assessment by production sites Production sites of Fuji Xerox affiliates (in 2014, productions sites of new-machines, components, and chemical products) Very important items 100% (8 facilities), Important items 87.5% (7 of 8 facilities)

Percentage of production sites achieving a compliance rate of 90% or higher on "important" and "very important" items on the Fuji Xerox Ethical Procurement Self-checklist.

Fiscal 2014 Performance

In fiscal 2014, assessment was made with the goal of achieving at least 90% compliance in all of our production sites of new-machines, components, and chemical products in Japan and overseas. All of the targeted production sites achieved at least 90% compliance in both categories with the exception of the newly launched Fuji Xerox Hai Phong facility, which failed to achieve 90% compliance on "important items" on the checklist.

Goals/Challenges

We will intensify our ethical procurement efforts at Fuji Xerox Hai Phong, focusing on areas where it failed to achieve compliance in fiscal 2014. Our goal for fiscal 2015 is to achieve at least 90% compliance on both "important" and "very important" items at all 10 of our production sites, including our recycling facilities in addition to our production sites of new-machines, components, and chemical products.

GRI

PR1

Results of ethical procurement self-assessment by production sites Production sites of Fuji Xerox affiliates (plants of new-machines, components, and chemical products) 100% (8 facilities)

Percentage of production sites achieving a "green" rating on the EICC self-assessment.Note2

Fiscal 2014 Performance

Thanks to ongoing efforts in Japan and overseas, we were able to meet our fiscal 2014 goal of having all our production sites of new-machines, components, and chemical products plants achieve a "green" rating, indicating the lowest level of risk, on the EIIC self-assessment.

Goals/Challenges

Our goal moving forward is to maintain a "green" rating for all our production sites of new-machines, components, and chemical products plants in Japan and overseas.

GRI

PR1

Employees

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
"Core Morale" score as employee satisfaction indicator Fuji Xerox (unconsolidated) 3.37 3.36 3.35
Affiliates in Japan (excluding sales companies) 3.16 3.23 3.25
Sales companies in Japan 3.59 3.47 3.49
Increase in rate of positive responses to "Core Morale" questions Fuji Xerox and affiliates (Fuji Xerox [unconsolidated])
0.5%point increase
(Fuji Xerox [unconsolidated])
5%point increase
Percentage of women in executive and managerial positions Fuji Xerox (unconsolidated) 4.2%Note4 5.1%Note4 5.8% 6.3%
Affiliates in Japan 2.7% 2.8% 2.8%
Overseas affiliates 28.1% 26.4%Note5 24.8%
Percentage of companies attaining legally stipulated rate of employment of people with disabilities Fuji Xerox (unconsolidated) 100%
(employment rate: 2.08%)
100%
(employment rate: 2.07%)
100%
(employment rate: 2.06%)
100%
Affiliates in Japan (excluding sales companies) 75%
(6 of 8 companies)
88%
(7 of 8 companies)
78%
(7 of 9 companies)
100%
Sales companies in Japan 74%
(23 of 31 companies)
81%
(25 of 31 companies)
81%
(25 of 31 companies)
100%
Annual work hours per employee Fuji Xerox (unconsolidated) 2,008 hours 1,947 hours 1,878 hours 1,835 hours
Affiliates in Japan (sales personnel, office staff, etc.) 2,018 hours 1,986 hours 1,971 hours
Affiliates in Japan (manufacturing staff) 2,029 hours 2,025 hours 2,094 hours
Overseas affiliates (sales personnel, office staff, etc.)Note6 2,010 hoursNote7 2,011 hours 2,085 hours
Overseas affiliates (manufacturing staff) 2,219 hours 2,274 hours 2,177 hours

"Core Morale" score as employee satisfaction indicator

"Core Morale" score as employee satisfaction indicator Fuji Xerox (unconsolidated) 3.35, Affiliates in Japan (excluding sales companies) 3.25, Sales companies in Japan 3.49

Average score (using a five-point scale) on the five key "Core Morale" componentsNote3 of the ES Survey of employees conducted at Fuji Xerox and our affiliates and sales companies in Japan.

Fiscal 2014 Performance

In fiscal 2014, there was no substantial change in the "Core Morale" score at Fuji Xerox (unconsolidated) or at our affiliates and sales companies in Japan.

Goals/Challenges

We will redouble our efforts to boost employee satisfaction, not only at Fuji Xerox (unconsolidated) but also at all our affiliates and sales companies in Japan and overseas, by using the results of the ES Survey to identify specific issues and applying the PDCA cycle for continuous improvement.

Increase in rate of positive responses to "Core Morale" questions

Increase in rate of positive responses to "Core Morale" questions (Fuji Xerox [unconsolidated]) 0.5%point increase

Change in the percentage of employees responding positively to "Core Morale" questions on the ES Survey of employees conducted at Fuji Xerox and its affiliates.

Fiscal 2014 Performance

With a view to meeting our fiscal 2014 goal of a 5% point increase in the "Core Morale" positive response rate, we fostered discussion and dialogue in all our workplaces. We also held workshops for all business division heads at Fuji Xerox (unconsolidated) with the aim of cultivating a shared approach to new work styles and boosting employee satisfaction through reforms in the adoption of new work styles. Thanks to these efforts, the rate increased by 0.5% points in fiscal 2014.

Goals/Challenges

To enhance employee satisfaction company-wide, including our overseas affiliates, top executives and business division heads will intensify their efforts to improve the work environment at the workplace level. In addition, Fuji Xerox and its affiliates in Japan and overseas will implement improvements based on the results of the ES Survey, a standardized company-wide employee satisfaction survey for use in Japan and overseas.

Percentage of women in executive and managerial positions

Percentage of women in executive and managerial positions Fuji Xerox (unconsolidated) 5.8%, Affiliates in Japan 2.8%, Overseas affiliates 24.8%

Percentage of executive and managerial positions occupied by women at Fuji Xerox and our affiliates. "Managerial positions" here includes all positions categorized as management under the company's personnel system, regardless of whether they involve supervision of other employees.

Fiscal 2014 Performance

Fuji Xerox has been working to appoint more women to managerial positions company-wide. At Fuji Xerox (unconsolidated), we established a numerical target of 5.5% of managerial positions occupied by women and took active measures to reach it; as a result the ratio rose by 0.7% points to 5.8%, surpassing our goal. At our affiliates in Japan, the percentage remained unchanged, while our overseas affiliates continued their strong performance.

Goals/Challenges

We will continue to encourage the promotion of women employees at Fuji Xerox and all our affiliates. At Fuji Xerox (unconsolidated), we will intensify our efforts to support workplace diversity by evaluating and promoting employees on the basis of individual performance, competence, and motivation, with the goal of boosting the ratio of managerial positions held by women to 14% by fiscal 2020. Our affiliates and sales companies in Japan will pursue the same policies.

GRI

LA12

GC

Principle 6

Percentage of companies attaining legally stipulated rate of employment of people with disabilities

Percentage of companies attaining legally stipulated rate of employment of people with disabilities Fuji Xerox (unconsolidated) 100% (employment rate: 2.06%), Affiliates in Japan (excluding sales companies) 78% (7 of 9 companies), Sales companies in Japan 81% (25 of 31 companies)

Percentage of companies among Fuji Xerox and its affiliates in Japan that have attained a 2.0% rate of employment of people with disabilities, as stipulated under the Act on Employment Promotion etc. of Persons with Disabilities.

Fiscal 2014 Performance

Fuji Xerox and all our affiliates and sales companies in Japan have been pursuing an aggressive hiring program aimed at achieving Japan's legally stipulated 2.0% rate of employment of persons with disabilities. Special efforts have been devoted to building partnerships with other companies, government agencies, and universities in order to share know-how and develop a model for the employment of people with disabilities. Thanks to these efforts, Fuji Xerox (unconsolidated) has achieved the legally stipulated rate, but we have yet to achieve that goal among all our affiliates and sales companies in Japan.

Goals/Challenges

To promote the hiring of persons with disabilities at our affiliates and sales companies in Japan, we will continue to pursue a wide range of initiatives as we explore best practices in job development and adaptation of work processes to accommodate diverse abilities and aptitudes, and consider more appropriate recruiting and hiring practices, with a view to achieving the legally stipulated rate. We will also redouble our efforts to foster new attitudes within management to promote workforce diversity and create a fully inclusive workplace environment for all.

GRI

LA12

GC

Principle 6

Annual work hours per employee

Annual work hours per employee Fuji Xerox (unconsolidated) 1,878 hours, Affiliates in Japan (sales personnel, office staff, etc.) 1,971 hours, Affiliates in Japan (manufacturing staff) 2,094 hours, Overseas affiliates (sales personnel, office staff, etc.) 2,085 hours, Overseas affiliates (manufacturing staff) 2,177 hours

Average annual work hours per employee at Fuji Xerox and our affiliates (excluding managerial staff), disaggregated by job category.

Fiscal 2014 Performance

In fiscal 2014, we instituted a system of flexible work arrangements as a foundation for enhancing work-life balance and workplace diversity. In addition, management and employees collaborated closely to reform our work processes. At Fuji Xerox (unconsolidated), these efforts contributed to a further reduction in total work hours, although we did not reach our goal of 1,835 hours. At our affiliates and sales companies in Japan and overseas, meanwhile, we intensified efforts to educate managers regarding the importance of monitoring daily work hours, reviewing work processes, and maintaining close communication with employees.

Goals/Challenges

To further reduce total working hours within Japan, we will intensify efforts to foster new attitudes within management so as to accelerate the reform of work processes, further establish the new employment system, and encourage employees to take their paid vacations, as we continue to promote new work styles. Overseas, we will step up oversight to curb surplus labor.

GC

Principle 1

Suppliers

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
Ratio of production materials suppliers with compliance rate of 90% or higher on "very important" items and "important" items (among those completing Ethical Procurement Self-checklist) Suppliers in Japan and overseas Very important items
93.8% 90.4% 82.7% 100%
(90% in Vietnam)
Important items
81.9% 72.8% 38.8% 90%
Ratio of logistics partners with compliance rate of 90% or higher on "very important" items (among those completing Ethical Procurement Self-checklistNote9) First-tier logistics partners and sites in Japan 100% 100% 100% 100%
First-tier logistics partners and sites overseas 64% 93.8% 90%
Ratio of indirect-materials suppliers with compliance rate of 90% or higher on "very important" items on the Ethical Procurement Self-checklistNote10 First-tier suppliers in Japan and Vietnam 71.4% 90%
Ratio of suppliers worldwide in full compliance with requirements of Fuji Xerox for paper procurement All companies supplying paper to Fuji Xerox and affiliates in Japan and overseas 100% 100% 100% 100%
Ratio of suppliers submitting conflict minerals report Suppliers of components of key Fuji Xerox products 87.5% 92.4% 95%
Local content ratio for raw materials and parts at overseas production sites (China) Fuji Xerox of Shenzhen, Fuji Xerox of Shanghai 60.6% 65.7% 67.7% Maintain a consistent level of local procurement
Local content ratio for raw materials and parts at overseas production sites (Vietnam) Fuji Xerox Hai Phong 23.6% Maintain a consistent level of local procurement

Ratio of production materials suppliers with compliance rate of 90% or higher on "very important" items and "important" items (among those completing Ethical Procurement Self-checklist)

Ratio of production materials suppliers with compliance rate of 90% or higher on "very important" items and "important" items (among those completing Ethical Procurement Self-checklist) Very important items 82.7%, Important items 38.8%

[Very important items] Percentage of production materials suppliers completing the Ethical Procurement Self-checklist that achieved a compliance rate of 90% or higher on "important" and "very important" items.Note8
[Important items] Percentage of production materials suppliers completing the Ethical Procurement Self-checklist that achieved a compliance rate of 90% or higher on "important" items.Note8

Fiscal 2014 Performance

In fiscal 2014, the percentage of suppliers achieving at least 90% compliance on "important" and "very important" checklist items declined. The drop can be attributed to more rigorous checklist questions and a larger pool of suppliers completing the checklist. Fuji Xerox fully revised its Ethical Procurement Selfchecklist last year to reflect major changes in the 2014 version of the EICC's self-assessment questionnaire. The new content is designed to verify not only outcomes but also compliance processes and how consistently they are applied. In addition, while information sessions on ethical procurement were held for our new Vietnamese suppliers in fiscal 2014, we recognize the need to step up our communication efforts through further information sessions and other means.

Goals/Challenges

Society's expectations for ethical supply chain management have risen, as indicated by the recent revisions to the EICC self-assessment questionnaire. To respond to this trend, as well as the proliferation of suppliers in the ASEAN region accompanying the launch of new production sites, we intend to strengthen and upgrade our ethical procurement program in fiscal 2015. First, we plan to provide the personnel in charge of procurement and production at our overseas production sites with specialized training that will equip them to contribute to the improvement of CSR management at our suppliers. Second, after analyzing the challenges facing our suppliers by locale and type of issue (environmental, human rights, labor, and corporate ethics), we will hold information sessions tailored to high-risk suppliers and their issues and provide remediation support on a priority bases.

GRI

EN33, LA15, HR11, SO10

GC

Principle 1-10

Ratio of logistics partners with compliance rate of 90% or higher on "very important" items (among those completing Ethical Procurement Self-checklist)

Ratio of logistics partners with compliance rate of 90% or higher on "very important" items (among those completing Ethical Procurement Self-checklist) First-tier logistics partners and sites in Japan 100%, First-tier logistics partners and sites overseas 93.8%

Percentage of first-tier logistics partners and sites completing the Ethical Procurement Self-checklist that achieved compliance rate of 90% or higher on "very important" items.

Fiscal 2014 Performance

In addition to maintaining 90% or better compliance on the 100 "very important" checklist items by all our first-tier logistics partners in Japan, we were able to enlist the cooperation of these first-tier partners in extending the program to their subcontracting partners, thereby boosting the rate of compliance among second-tier partners in Japan to 94.4% (51 out of 54 companies). We also stepped up our efforts in the Asia-Pacific region and achieved a high level of compliance relative to the previous year.

Goals/Challenges

Within Japan, we will prepare to expand our ethical procurement program to companies providing industrial waste collection and transportation services. Overseas, we will develop and implement a process for on-site checking of logistics partners in China. We also plan to extend the program to major ocean carriers that ship our products to Europe and the Americas.

GRI

EN33, LA15, HR11, SO10

GC

Principle 1-10

Ratio of indirect-materials suppliers with compliance rate of 90% or higher on "very important" items on the Ethical Procurement Self-checklist

Ratio of indirect-materials suppliers with compliance rate of 90% or higher on "very important" items on the Ethical Procurement Self-checklist 71.4%

Percentage of indirect-materials suppliers achieving a compliance rate of 90% or higher on "very important" items on the Ethical Procurement Self-checklist.

Fiscal 2014 Performance

In fiscal 2014 we extended our ethical procurement program to suppliers of indirect materials for the first time. We held information sessions for our firsttier suppliers in Japan and Vietnam and distributed copies of the Ethical Procurement Self-checklist. All of those suppliers completed and returned the checklist. Moving forward, we plan to step up remediation support geared to the issues in each type of business and industry subsector.

Goals/Challenges

In fiscal 2015, we will be building up our overseas organizational structure to further expand the scope of our ethical procurement program. We will also tailor the self-checklist more closely to indirect-materials suppliers and work to boost the rate of compliance.

GRI

EN33, LA15, HR11, SO10

GC

Principle 1-10

Ratio of suppliers worldwide in full compliance with requirements of Fuji Xerox for paper procurement

Ratio of suppliers worldwide in full compliance with requirements of Fuji Xerox for paper procurement 100%

Percentage of suppliers determined to be in full compliance with Environmental, Health and Safety Requirements for Fuji Xerox for Paper Procurement.

Fiscal 2014 Performance

At Fuji Xerox, we require that all our paper suppliers conduct their business operations in accordance with the standards for social responsibility outlined in our Environmental, Health and Safety Requirements for Paper Procurement (revised in 2012). Since 2012, our managers in charge of paper purchasing and sales in Japan and overseas have been meeting regularly as a committee to review and confirm compliance with these standards. In fiscal 2014, the committee again confirmed full compliance by 100% of our paper suppliers.

Goals/Challenges

We will continue to monitor our suppliers' compliance with our requirements for paper procurement as part of our commitment to sustainable paper sourcing.

GRI

EN33, LA15, HR11, SO10

GC

Principle 1-10

Ratio of suppliers submitting conflict minerals report

Ratio of suppliers submitting conflict minerals report 92.4%

Percentage of suppliers subject to conflict minerals reporting that completed and returned the Electronics Industry Citizenship Coalition and Global e-Sustainability Initiative (EICC/GeSI) conflict minerals reporting template.

Fiscal 2014 Performance

In fiscal 2014, our second year of distributing the conflict minerals report, we focused on boosting the percentage of suppliers submitting the report and also on improving the accuracy of information concerning smelters. In response to problems highlighted the previous year, we pressed suppliers for improvement and referred issues to the Fuji Xerox Conflict Minerals Staff Coordinating Committee for resolution. Thanks to such efforts, we exceeded our 90% submission-rate goal by 2.4% points.

Goals/Challenges

We will continue working in cooperation with our suppliers with the aim of boosting the ratio that submits conflict minerals reports and enhancing the accuracy of information on mineral smelters.

GRI

HR11

GC

Principle 1-6

Local content ratio for raw materials and parts at overseas production sites (China)

Local content ratio for raw materials and parts at overseas production sites (China) 67.7%

Percentage of raw materials and parts procured by Fuji Xerox of Shenzhen, Ltd. and Fuji Xerox of Shanghai, Ltd. that are purchased from companies within China, by transaction value.

Fiscal 2014 Performance

The apparent increase in local content at our production sites in China was a result of changes in the exchange rate. In real terms, corrected for exchange rate fluctuations, local content remained steady at last year's level (65.7%), indicating continued adherence to responsible procurement practices.

Goals/Challenges

We will continue to emphasize local content as we pursue responsible procurement and production aimed at maximizing our contribution to the development of the local economies where we operate.

GRI

EC9

Local content ratio for raw materials and parts at overseas production sites (Vietnam)

Local content ratio for raw materials and parts at overseas production sites (Vietnam) 23.6%

Percentage of raw materials and parts procured by Fuji Xerox Hai Phong Co., Ltd., that are purchased from companies within Vietnam, by transaction value.

Fiscal 2014 Performance

With the opening of the Hai Phong plant, Fuji Xerox has begun applying the same policies for the selection of suppliers in Vietnam as elsewhere, including standards for ethical and green procurement as well as such criteria as price, value, and timely delivery. Moving forward, we will continue our efforts to increase the local content ratio at Fuji Xerox Hai Phong with these standards in mind.

Goals/Challenges

We will continue to emphasize local content as we pursue responsible procurement and production aimed at maximizing our contribution to the development of the local economies where we operate.

GRI

EC9

Global Environment

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
CO2 emissions at Fuji Xerox business facilities Development and production Sites in Japan and overseas 130kt-CO2 128kt-CO2Note11 126kt-CO2 fiscal 2005 level
(135kt-CO2)
Offices in Japan and overseas 53kt-CO2 68Kt-CO2 64kt-CO2 7% reduction from fiscal 2007 level
(54kt-CO2)
Whole-life-cycle CO2 emissions of Fuji Xerox products Fuji Xerox and affiliates 1,249kt-CO2 1,342kt-CO2 1,423kt-CO2 1,524kt-CO2
Reduction of new resource inputs in manufacturing process by reusing parts Fuji Xerox and affiliates 2,361t 2,875t 2,916t 3,065t
Resource recycling rate for recovered end-of-life products Japan 99.9% 99.9% 99.9% 99.5% or higher
Asia-Pacific region 99.9% 99.6% 99.6% 99.5% or higher
China 99.7% 99.7% 99.9% 99.5% or higher
Taiwan 99.9% 99.9% 99.9% 99.5% or higher
South Korea 99.9% 99.9% 99.9% 99.5% or higher
Australia 99.5% 99.5% 99.8% 99.5% or higher
New Zealand 99.7% 99.7% 99.7% 99.5% or higher
Water usage in manufacturing process Fuji Xerox and affiliates 2.29 million t
Japan: 1.77 million t
Overseas: 0.52 million t
2.15 million t
Japan: 1.71 million t
Overseas: 0.44 million t
2.06 million t
Japan: 1.63 million t
Overseas: 0.43 million t
30% reduction from
fiscal 2005 level
(2.59 million t)

CO2 emissions at Fuji Xerox business facilities

CO2 emissions at Fuji Xerox business facilities Development and production Sites in Japan and overseas 126kt-CO2, Offices in Japan and overseas 64kt-CO2

Energy from electricity and other sources consumed at the factories and offices of Fuji Xerox and its affiliates, converted to CO2 emissions.

Fiscal 2014 Performance

Since the Great East Japan Earthquake, Fuji Xerox has been pursuing the target of cutting electricity consumption by at least 15% from the fiscal 2010 level through energy-saving practices, installation of new energy-efficient equipment, and adoption of more efficient production processes. Thanks to these ongoing efforts, CO2 emissions fell at our development and production sites in fiscal 2014. Emissions also fell at our offices in Japan and overseas as productivity rose with the introduction of new work styles.

Goals/Challenges

We will continue such measures as the installation of new energy-efficient equipment at our development and production sites and review of production processes with the goal of reducing CO2 emissions to their fiscal 2005 level or lower. We will also step up our medium- and long-range initiatives in this area, such as by developing new energy-saving production technologies and exploring their adoption in production processes. At our offices, we will work to cut emissions with further increases in productivity through the adoption of new work styles.

GRI

EN3, EN15-16, EN19

GC

Principle 7-9

Whole-life-cycle CO2 emissions of Fuji Xerox products

Whole-life-cycle CO2 emissions of Fuji Xerox products 1,423kt-CO2

Amount of CO2 emitted throughout the life cycle of Fuji Xerox products, including procured materials, production, offices (development, sales, etc.), logistics, and customer use.

Fiscal 2014 Performance

Although we were able to reduce CO2 emissions from Fuji Xerox business sites thanks to rigorous efforts to cut electricity consumption, upgrade equipment, and adopt more efficient production processes, whole-life-cycle emissions for our products rose by 6% overall from the previous year, mainly owing to increased emissions in the logistics area.

Goals/Challenges

In fiscal 2015, we will continue to step up efforts to reduce emissions in each functional area. In addition, we will review our strategies for meeting the fiscal 2020 emissions target of 1,091 kt-CO2 on a function-by-function basis and intensify our long-range emissions reduction efforts in a targeted manner.

GRI

EN15-17, EN19, EN30

GC

Principle7-9

Reduction of new resource inputs in manufacturing process by reusing parts

Reduction of new resource inputs in manufacturing process by reusing parts 2,916t

Amount of new resource inputs avoided through incorporation of reused parts in the manufacturing process at Fuji Xerox and its affiliates.

Fiscal 2014 Performance

Although we surpassed the previous year's performance by 41 tons, we fell short of our numerical targets for products and components incorporating reused parts and as a result were unable to meet our fiscal 2014 goal for reducing new resource inputs through the reuse of parts.

Goals/Challenges

The design of ever lighter and more compact products and consumables, while helping to reduce inputs, has made it structurally difficult to make further progress in reducing new resource inputs by increasing the number of products, components, and consumables manufactured with reused parts. Nonetheless, we will continue our efforts to expand the effective utilization of resources in our production processes.

GRI

EN2

GC

Principle7-9

Resource recycling rate for recovered end-of-life products

Resource recycling rate for recovered end-of-life products Japan 99.9%, Asia-Pacific region 99.6%, China 99.9%, Taiwan 99.9%, South Korea 99.9%, Australia 99.8%, New Zealand 99.7%

Percentage of those end-of-life multifunction devices and printers recovered in Japan and overseas (excluding consumables) that were recycled for reusable parts, materials, heat energy, etc.

Fiscal 2014 Performance

Fuji Xerox achieved a recycling rate of 99.5% or higher for end-of-life products.the standard for "zero landfill".at all our business sites in Japan and overseas. In Australia, the recycling rate rose by 0.3 points as a result of improved processes for recycling circuit boards, while China's rate rose by 0.2 points thanks to a change in the methods for processing used motors and fans.

Goals/Challenges

As in fiscal 2014, our goal is to improve the quality of our recycling program while maintaining a "zero landfill" recycling rate, and to further expand reuse to minimize our impact on the environment

GRI

EN28

GC

Principle7-9

Water usage in manufacturing process

Water usage in manufacturing process 2.06 million t, Japan: 1.63 million t, Overseas: 0.43 million t

Amount of water Fuji Xerox and its affiliates in Japan and overseas use in the manufacturing process.

Fiscal 2014 Performance

Since fiscal 2009, Fuji Xerox has focused on reducing water use at the manufacturing stage, which accounts for the greatest portion of our water consumption. In fiscal 2014, we achieved our annual goal of using 45% less water than in fiscal 2005, at the same time surpassing our target of a 30% reduction from the fiscal 2005 level.

Goals/Challenges

While maintaining our target (30% below the fiscal 2005 level), we will strive for a further year-on-year reduction in water usage. At the same time, we will consider our options with regard to new domestic and international indicators of water use, such as the "water footprint."

GRI

EN8

GC

Principle7-8

Local Communities

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
Social contribution spending Fuji Xerox (unconsolidated) 378.00 million yen 372.00 million yen 302.00 million yen Continue social contribution at a set level
Affiliates in Japan 96.00 million yen 96.00 million yen 72.00 million yen
Overseas affiliates 194.00 million yen 193.00 million yen 176.00 million yen
Employee participation in volunteer programs Fuji Xerox (unconsolidated) Figures unavailable (while company-sponsored volunteer programs have been active, monitoring of participation levels did not begin until fiscal 2013) 808 903 Increase number of participants from fiscal 2014 level
Affiliates in Japan 2,162 4,756
Overseas affiliates 7,863 11,018
Ratio of companies supporting volunteer activities Fuji Xerox (unconsolidated) 100% 100% 100% Boost percentage among overseas affiliates
Affiliates in Japan 100% 100% 100%
Overseas affiliates 81% 78% 87%
Enrollment in Fuji Xerox HASU Clubs Fuji Xerox (unconsolidated),
Fuji Xerox Advanced Technology Co., Ltd.,
Fuji Xerox Manufacturing Co., Ltd.,
and Fuji Xerox Service Creative Co., Ltd.
3,773 3,837 3,807 Increase membership
Number of grants and fellowships from Fuji Xerox Setsutaro Kobayashi Memorial Fund to promote mutual understanding in Asia-Pacific region Recipients of grants for foreign doctoral candidates in JapanNote13 (Total recipients to dateNote14) 30
(1,044)
32
(1,076)
33
(1,109)
Continue grant-giving activity at a set level
Recipients of Kobayashi FellowshipNote15 (Total recipients to date) 8
(165)
8
(173)
8
(181)
Continue fellowship-giving activity at a set level

Social contribution spending

Social contribution spending Fuji Xerox (unconsolidated) 302.00 million yen, Affiliates in Japan 72.00 million yen, Overseas affiliates 176.00 million yen

Total spending by Fuji Xerox and its affiliates on social initiatives and activities that contribute to the community.

Fiscal 2014 Performance

Total social contribution spending came to approximately 550 million yen thanks to ongoing donations to and sponsorship of academic research and sports programs and our continued involvement in social initiatives in Japan and overseas. A decrease in donations as well as personnel secondment to outside organizations accounted for the drop in spending from the previous year.

Goals/Challenges

Moving forward, we plan to promote greater involvement in social initiatives by all our companies in Japan and overseas, with an emphasis on education for future generations, transmission of diminishing cultures and information, and measures to address social problems specific to given local communities or regions.

GRI

EC1, EC7

Employee participation in volunteer programs

Employee participation in volunteer programs Fuji Xerox (unconsolidated) 903, Affiliates in Japan 4,756, Overseas affiliates 11,018

Aggregate number of employees (including repeat participants) participating and cooperating in volunteer programs sponsored by Fuji Xerox and its affiliates.

Fiscal 2014 Performance

A total of 16,677 employees (including repeat participants) company-wide took part in company-sponsored volunteer activities, as employee participation among our affiliates rose sharply.

Goals/Challenges

We will continue to expand opportunities for voluntary employee participation in social contribution activities as part of our effort to create a corporate culture that motivates and empowers individual employees.

GRI

EC7

Ratio of companies supporting volunteer activities

Ratio of companies supporting volunteer activities Fuji Xerox (unconsolidated) 100%, Affiliates in Japan 100%, Overseas affiliates 87%

Percentage of companies among Fuji Xerox and its affiliates that have instituted systems to encourage and support employee volunteerism, including HASU ClubsNote12 and volunteer leave.

Fiscal 2014 Performance

In fiscal 2014, the percentage of overseas affiliates supporting volunteerism rose, as two more companies instituted volunteer leave.

Goals/Challenges

In fiscal 2015 we plan to boost the ratio of overseas affiliates supporting volunteer activities as we continue to step up social contribution activities at our affiliates in Japan and overseas.

GRI

EC7

Enrollment in Fuji Xerox HASU Clubs

Enrollment in Fuji Xerox HASU Clubs 3,807

Number of employees and retirees who are members of one of the Fuji Xerox HASU Clubs, volunteer organizations.

Fiscal 2014 Performance

At Fuji Xerox (unconsolidated), approximately 41% of employees were enrolled in fiscal 2014. Meanwhile, our company-wide volunteer network is expanding, with employees at our affiliates participating in earthquake relief and other volunteer.

Goals/Challenges

Our aim going forward is to partner with employee volunteer organizations operating independently at our affiliates to boost the number of employees taking part in volunteer activities.

GRI

EC7

Number of grants and fellowships from Fuji Xerox Setsutaro Kobayashi Memorial Fund to promote mutual understanding in Asia-Pacific region

Number of grants and fellowships from Fuji Xerox Setsutaro Kobayashi Memorial Fund to promote mutual understanding in Asia-Pacific region Recipients of grants for foreign doctoral candidates in Japan (Total recipients to date) 33 (1,109), Recipients of Kobayashi Fellowship (Total recipients to date) 8 (181)

Number of research grants and fellowships received by foreign and Japanese researchers, primarily at the doctoral level in the humanities or social sciences, as part of our ongoing efforts to promote mutual understanding through academic exchange between Japan and other Asia-Pacific countries and regions.

Fiscal 2014 Performance

Research grants were awarded to 33 foreign scholars representing eight countries and studying at 20 Japanese universities under our Research Grant Program for Foreign Doctoral Candidates in Japan. Moreover, fellowships were awarded to eight Japanese scholars at six universities under the Kobayashi Fellowship Program. In addition, research papers submitted by recipients were published in book form and distributed to educational institutions and previous recipients, and measures were taken to facilitate networking among the program's more than 1,000 alumni.

Goals/Challenges

While continuing our grant- and fellowship-giving activity, we intend to expand our efforts to facilitate networking among past recipients by continuously holding research symposiums for those who have completed their doctorates to present their research and by expanding our digital archives of research reports.

GRI

EC7

Shareholders and Investors

Definition Companies Fiscal 2012 performance Fiscal 2013 performance Fiscal 2014 performance Fiscal 2015 goal
Number of serious corporate governance and/or compliance issues Fuji Xerox and affiliates 0 0 0 0

Number of serious corporate governance and/or compliance issues

Number of serious corporate governance and/or compliance issues 0

Number of corporate governance and/or compliance issues warranting disclosure that emerged during the fiscal year.

Fiscal 2014 Performance

There were no serious corporate governance or compliance issues warranting disclosure.

Goals/Challenges

Fuji Xerox and its affiliates will continue working to enhance corporate governance and compliance at every level.

GRI

SO8

GC

Principle 10

Sustainability Report 2015 Questionnaire