Home > About Fuji Xerox > Sustainability Report 2015 > Relationships with Stakeholders > Relationship with Customers

Relationship with Customers

Relationship with Customers

Our Thoughts on Customers

The basic policy of Fuji Xerox is to continue comprehensive product safety reforms to provide safe products while achieving customer satisfaction. We seek to contribute to the sustainable growth of our customers and society as a whole by listening closely to customers' voices and continually providing values that meets their needs and expectations.

Topics in Fiscal 2014

Fuji Xerox Ranked No. 1 in J.D. Power Asia Pacific 2014 Japanese IT Solution Provider Customer Satisfaction Survey for Office Machine Producer category for Third Consecutive Year

Fuji Xerox Consolidates Procurement-related Information Exchanged With Suppliers on a Global Scale

Providing Services that Help Address Customer Management Issues

Click here for details.

Providing Products to Help Improve Customer CSR Efforts (Activities on Universal Design)

Click here for details.

Providing Safe, High-quality Products

Click here for details.

Aiming to Enhance Customer Satisfaction

Click here for details.

Progress of CSR Performance in Our Relationship with Customers

Field Indexes Companies 2012 Performance 2013 Performance 2014 Performance
Providing Products to Help Improve Customer CSR Efforts Contribution to CO2 reduction at our customers' offices and factories Fuji Xerox and its affiliates 1,519kt-CO2 2,695kt-CO2 3,206kt-CO2
Providing Safe, High-quality Products Number of serious product incidents Fuji Xerox and its affiliates (including OEM sales) 0 1 0
Ratio of product incidents addressed within a month of occurring Fuji Xerox and its affiliates 54% 54% 58%
Aiming to Enhance Customer Satisfaction Number of VOC entered Fuji Xerox and its affiliates in Japan ca. 272,000 ca. 255,000 ca. 216,000
Number calls/emails received by the Customer Information Center Fuji Xerox and its affiliates in Japan 23,966 25,964 25,041
Initial response rate by the Customer Information Center Fuji Xerox and its affiliates in Japan 65% 65% 67.9%

Sustainability Report 2015 Questionnaire