Claims Processing Services

Insurance Industry Services

Cut claims leakage and processing costs while keeping customers happy.

Improve customer satisfaction with the claims experience and reduce costs at the same time. We can help you streamline claims ingestion and become more responsive to policyholders – while improving your claims ratio.

Poor information sharing internally, and customer communication across various channels, make claims processing inefficient and costly.

Our Insurance Industry Services team can help you integrate processes and technology with your existing systems to consolidate customer communications arriving through multiple channels, sift the information using complex business rules, and identify and distribute the right information to the right people at the right time to respond to claims quickly – while minimising costs.

Claims Processing Services

Claims Processing Services Video(HTML version)

Fuji Xerox will help you to:

  • Reduce claims leakage
    Implement solid processes that classify, capture and validate information submitted with a claim – so that nothing is missed. Reduce unnecessary claims spend while enhancing policyholder relationships.
  • Reduce processing costs
    An effective claims ingestion system cuts down the amount of physical document handling, admin work and the number of steps required. As a result, the average cost to process a claim is greatly reduced.
  • Communicate better with customers
    The data gained through our claims ingestion process can also enable richer and more personal communication with every customer, who can now be treated as a segment of one.
  • Keep customers happy – and loyal
    For customers who’ve suffered a loss, making a claim can be an emotional experience. A fast turnaround on their claim increases their loyalty and lifetime value.
  • Adapt to volume fluctuations
    With the ability to scale operations up or down to meet demand, we provide flexibility in how we charge for capacity.

Take advantage of our expertise in all aspects of Claims Processing Services:

  • Multi–channel Ingestion
  • Document Classification
  • Data Capture
  • Data Validation
  • Data Enrichment

Leakage and losses decline with Claims Ingestion

For a major global insurer based in Australia, a Fuji Xerox Claims Ingestion service turns an incoming flood of over 9 million pages a year into a focused stream of digitised information that helps cut claims leakage and processing costs and increases responsiveness to customers, which helps to increase customer satisfaction.

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